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Verint Names Rogers Communications Top 2017 Engage Global Customer Award RecipientVerint® Systems Inc. (Nasdaq: VRNT) today announced that it has named Rogers Communications the top Engage Global Customer Award winner for 2017. The honor was presented at the Verint Engage™ Global Customer Conference taking place this week at the Universal Orlando Resort. Rogers Communications (News - Alert), Canada's largest wireless and cable provider with millions of customers and 26,000 employees, was recognized for its commitment to an ever-improving experience for its customers. This most notably highlights its recent work using Verint (News - Alert) Voice of the Customer™ solutions to enhance processes and Net Promoter Scores (NPS) that measure customer loyalty. Paul Tessier, Rogers' manager of voice insights, and Scott Langill, director, Customer Care Contact Optimization, were recognized for leveraging the company's investment in speech analytics to design and deploy an innovative call driver optimization program that proactively identifies process and NPS improvement opportunities. The organization previously achieved substantial savings, while also increasing customer satisfaction with the company's initial deployment of Verint Speech Analytics™. "With the Verint solution, we've continued to push the envelope on capabilities and value for our internal processes and our customers," says Tessier, who is the leader of Verint's online customer community for speech analytics and is actively involved n monthly customer advisory board meetings. "Receiving the Engage Global Customer Award from Verint is a great achievement. We're proud to be recognized for our efforts in bringing business value and innovation to our company and customers." "We're delighted to present this award to Rogers Communications and highlight its strong and ongoing commitment to the customer experience," says Verint's Ryan Hollenbeck, senior vice president, global marketing and customer experience program executive sponsor. "The value Rogers continues to derive from its investment in our voice of the customer software is one of our strongest success stories and a testament to its leadership in using technology in innovative ways to set new standards in delivering superior customer service."
About the Verint Engage Global Customer Conference
About Verint Systems Inc. This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017 and other filings we make with the SEC (News - Alert). The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners. View source version on businesswire.com: http://www.businesswire.com/news/home/20170524005417/en/ |
