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CTIntegrations Welcomes Paula E. Morton as Vice President of Channel SalesAUSTIN, Texas, May 24, 2017 /PRNewswire/ -- CTIntegrations LLC, a leading software development and system integration company focused on the contact center, is pleased to announce the appointment of Paula E. Morton as Vice President of Channel Sales, effective June 1, 2017. Morton is an expert in contact center communication channels, CTI, workforce optimization technology, IP telephony, and unified communications. She holds multiple certifications, including Avaya Advanced Solutions Architect, TOGAF 9.1, PMI, and Six Sigma Yellow Belt from COPC. Before joining CTIntegrations, Morton was a consulting director at Eventus Solutions Group, a specialty consulting firm, and a customer experience consultant with Strategic Products and Services. Prior to that, she was Vice President of Technical Services at Imagine Technologies, where she designed and directed many complex technology integration deployments in the healthcare, government, retail, and service industries. In addition, she has led engineering, presales, and service operations, providing leadership and oversight to contact center integrations and unified communications deployments. "I'm very excited to join the CTIntegrations organization — a team that is known for delivering quality and taking excellent care of customer needs with custom CTI development and integration, professional services for contact center software implementation, and nw, the CT Suite™ solution," said Morton. "I'm looking forward to working with our channel partners to help grow their contact center business and deliver great solutions to their customers." Integrating digital touchpoints and back-office applications with agent-assisted interactions is the key to delivering an effortless customer experience. The CT Suite omnichannel web client brings together voice, email, video, and desktop sharing in a collaborative and seamless manner — enabling agents and customers to interact in virtually any way, through persistent chat, video, screen/document sharing and annotations, live meetings, and more. CT Suite also provides a "single pane of glass" view across all communications channels and interactions, as well as reporting and real-time analytics that allow agents to "follow the breadcrumbs" across multiple touchpoints. "CT Suite is built on smart architectural choices, providing a feature-rich user and channel framework with the tools needed in today's agent-to-customer interactions," Morton added. "Together with the outstanding service CTIntegrations delivers, it's a very compelling value proposition." Morton can be reached at [email protected]. About CTIntegrations LLC Media Inquiries: To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/ctintegrations-welcomes-paula-e-morton-as-vice-president-of-channel-sales-300462744.html SOURCE CTIntegrations LLC 
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