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ICMI Announces 2017 Global Contact Center Award Winners at the Annual ICMI Contact Center Expo & Conference in Orlando, Fl.
[May 23, 2017]

ICMI Announces 2017 Global Contact Center Award Winners at the Annual ICMI Contact Center Expo & Conference in Orlando, Fl.

COLORADO SPRINGS, Colo., May 23, 2017 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced recipients of the 13th annual Global Contact Center Awards. Sponsored by ServiceNow, Checkr, and talkdesk, the ICMI Global Contact Center Awards is the most comprehensive awards program devoted to the contact center industry. It is designed to recognize the companies, contact centers and individuals that are on the cutting edge of innovation and leadership within the industry. 2017 award winners were announced and celebrated at the ICMI Global Contact Center Awards Party, which took place on May 23, 2017 in conjunction with ICMI Contact Center Expo and Conference.

ICMI Announces 2017 Global Contact Center Award Winners at the Annual ICMI Contact Center Expo & Conference in Orlando, Fl.

To learn more about the ICMI Global Contact Center Awards, please visit: 

"Each year it's extremely exciting for our organization to officially recognize the leaders within the contact center industry and share their recent accomplishments," said Justin Robbins, head of award judges and content director, ICMI. "These companies and individuals are leading the way in customer service and have proven time and time again that they are dedicated to providing the best experience possible to their customers." 

This year's winners were reviewed and chosen by a panel of carefully selected judges, which included more than 45 industry thought leaders. Winners were judiciously selected based on a set of pre-determined categorycriteria.

This year's ICMI Global Contact Center Award winners are:

Best Contact Center Agent
Reyna Diaz, Crisis Response Network

Best Contact Center Supervisor
Mark Crenshaw, Wells Fargo Treasury Management Client Delivery

Best Contact Center Manager
Kristine Hartkopf, Freeman

Best Contact Center Culture
Clio - Legal Practice Management

Best QA or Customer Experience
Navy Federal Credit Union

Best Philanthropy Program
Dell Technologies

Best New Technology Solution

Best Use of Technology
Wells Fargo Treasury Management Client Delivery

Best Outsourcing Provider

Best Strategic Value to the Organization
Whirlpool Corporation

Best Chat Support

Best Social Media Customer Care

Most Improved Contact Center
Alberta Pensions Services Corporation

Best Small Contact Center Runner-Up
US Bancorp Fund Services

Best Small Contact Center
DAT Solutions

Best Medium Contact Center Runner-Up
SCAN Healthplan

Best Medium Contact Center
Citrix Systems, Inc.   

Best Large Contact Center Runner-Up

Best Large Contact Center
UPMC Health Plan

Lifetime Achievement Award
Bob Furniss

To watch virtual contact center tours submitted by this year's finalists, please visit:

Follow ICMI on Social: #CCExpo | #ICMIAwards
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About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit for the latest news and information about UBM. 


To view the original version on PR Newswire, visit:

SOURCE International Customer Management Institute (ICMI)

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