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eLoyalty, a TeleTech Company, to Present Best-in-Class Cloud and Workforce Optimization Solutions at Engage 2017DENVER, May 23, 2017 /PRNewswire/ -- eLoyalty, a TeleTech company (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions delivered through a proprietary end-to-end Customer Engagement as a Service offering, today announced an upcoming presentation from Brian Kegel, Director of WFO Service, scheduled for May 24 during Verint® System's Global Customer Conference, Engage 2017, May 22-25, 2017, in Orlando, Florida. Kegel will be speaking on May 24 at 3:15 in the RP Pacific Ballroom 10 at the Universal Orlando Resort. His presentation, "Cloud ACD to WFO – You Complete Me" will reveal the benefits of full integration of Cloud ACD with WFO. "Having your Cloud ACD with a side of WFO is a waste of both resources," states Kegel. "I look forward to sharing how an organization cannot fully realize the benefits of each component unless they work together and not operate in parallel lines." As a Platinum Sponsor for the conference, eLoyalty will be showcasing its Cloud and Workforce Optimization offerings at Booth #3 during the conference. With features including email, chat, icPortal®/icPortal Mobile, IVR, CRM integrations, 24x7x365 support, high availability, and disaster recovery, the scalable eLoyalty Experience and Experience+ solutions allow mid-sized businesses to provide the superior customer experience once available only to the largest enterprise organizations. Other product highlights include eLoyalty's powerful Workforce Optimization (WFO) solution for both mid-sized and enterprise organizations. Delivering the industry's most robust WFO platform, eLoyalty's Cloud with Verint WFO provides unmatched functionality, simplified system administration and maintenance, real-time enterprise collaboration, and intuitive interfaces and navigation. Together, eLoyalty's global experience in Contact Center as a Service (CCaaS) and existing cloud infrastructure combined with Verint's top-of-the-line WFO suite provide a best-of-breed solution at a compelling price point. For more information on eLoyalty's Cloud solutions for mid-size to enterprise organizations, please visit www.eloyalty.com, ABOUT TELETECH ABOUT ELOYALTY Verint is a registered trademark of Verint, Inc. icPortal is a trademark of eLoyalty, a TeleTech Company.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/eloyalty-a-teletech-company-to-present-best-in-class-cloud-and-workforce-optimization-solutions-at-engage-2017-300461883.html SOURCE eLoyalty |