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Customer Self-Service Software: Trends Analysis & Forecasts to 2021NEW YORK, April 11, 2017 /PRNewswire/ -- The Customer Self-Service Software market is expected to grow from USD 4.47 Billion in 2016 to USD 9.59 Billion by the end of 2021, with a CAGR of 16.5% from 2016 to 2021. Segments Covered: The report segments the global customer self-service software market by deployment type, by service, by solution, by vertical, and by region. The deployment type includes cloud and on-premise. The service includes professional services and managed services. The solution includes email management, intelligent virtual assistants, IVR & ITR, mobile self-service, social media & community self-service, web self-service, and among others. The vertical includes BFSI, education, government & public, healthcare, IT, manufacturing, media & entertainment, retail & e-commerce, transportation & logistics, utilities, and among others. Geographic Coverage and Analysis: The report provides regional analysis covering geographies such as North America, Europe, Asia-Pacific, and Rest of the World. North America leads the global customer self-service software market followed by Europe and Asia-Pacific. The customer self-service software market in Asia-Pacific is projected to reflect highest CAGR over the forecast period. The attractiveness of the customer self-service software market in the Asia-Pacific region is result of increasing number of SMEs and large enterprises in the region are experiencing need to provide customer self-service to address and analyse heterogeneous customer base. Companies profiled: The companies covered in the report include Aspect Software, Avaya, BMC Software, Microsoft Corporation, Nuance Communications, Oracle Corporation, Salesforce, SAP SE, and among others. Report Highlights: The report provides deep insights on demand forecasts, market trends and micro and macro indicators. In addition, this report provides insights on the factors that are driving and restraining the demand of customer self-service software globally as well as regionally. Moreover, IGR-Growth Matrix analysis given in the report brings an insight on the investment areas that existing or new market players can consider. The report provides insights into the market using analytical tools such as Porter's five forces analysis and value chain analysis of customer self-service software. Moreover, the study highlights current market trends and provides forecast from 2016 to 2021. We also have highlighted future trends in the customer self-service software market that will impact the demand during the forecast period. Moreover, the competitive analysis given in each regional market brings an insight on the market share of the leading players. Additionally, the analysis highlights rise and fall in the market shares of the key players in the market. This report will help manufacturers, suppliers and distributors of the customer self-service software market to understand the present and future trends in this market and formulate their strategies accordingly. Read the full report: http://www.reportlinker.com/p04752134/Customer-Self-Service-Software-Trends-Analysis-Forecasts-to.html About Reportlinker ReportLinker is an award-winning market research solution. Reportlinker finds and organizes the latest industry data so you get all the market research you need - instantly, in one place. http://www.reportlinker.com __________________________ Contact Clare: [email protected] US: (339)-368-6001 Intl: +1 339-368-6001 To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/customer-self-service-software-trends-analysis--forecasts-to-2021-300438180.html SOURCE Reportlinker |