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SurePayroll Wins Silver Stevie® Award For Contact Center Of The Year In 11th Annual Stevie Awards For Sales & Customer ServiceGLENVIEW, Ill., March 22, 2017 /PRNewswire/ -- SurePayroll, a leader in providing online payroll to small businesses nationwide, has won a Silver Stevie® Award for Contact Center of the Year in the 11th annual Stevie Awards for Sales & Customer Service. The Stevie Awards are widely considered the world's top honors for customer service, contact center, business development and sales professionals. This award marks SurePayroll's fifth consecutive Stevie. SurePayroll's Contact Center was a big focus for the company last year as they worked to improve online interaction. "We put more focus on supporting online interaction, mirroring how our customers are actually running their payrolls," noted Jamal Ayyad, vice president of service delivery for SurePayroll. "In addition, we're also building a culture of ownership within the service organization. We serve small businesses, and our customers' customers hold them accountable. By developing business owner mindsets individually and across our teams, we've increased our accountability to each other, and to our customers. We have seen strong improvement in multiple facets of our support." Over the course of the year, the SurePayroll team improved their live chat response time by nearly 40%, and continued to pare down wait times for customers contacting support by phone. More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's Stevie's competition. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales. About The Stevie Awards About SurePayroll About Paychex
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/surepayroll-wins-silver-stevie-award-for-contact-center-of-the-year-in-11th-annual-stevie-awards-for-sales--customer-service-300427469.html SOURCE SurePayroll |