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TopBox Awarded 2016 Speech Technology Excellence Award
[August 30, 2016]

TopBox Awarded 2016 Speech Technology Excellence Award

Washington DC, August 30, 2016 — TopBox announced today that TMC, a global, integrated media company, has granted the TopBox customer contact analytics SaaS solution with a 2016 Speech Technology Excellence Award.

The 12th-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.

TopBox’s customer contact analytics solution is disrupting the market with its SaaS model, highly innovative analytic process, intuitive user interface, and affordable pricing. According to Chief Revenue Officer Brian Timmons, “My co-founders and I left executive positions in the contact center industry because of our dissatisfaction with the status quo analytics offerings. We were determined to build a SaaS solution that is intuitive to use, affordable to companies of all sizes, easy to deploy and, most of all, effective. Our patent-pending software, with its defined analytic process, leads to fast insights that drive ROI for our clients. There’s no better measurement than that.” “TopBox has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. The innovative SaaS solution has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC.

The Speech Technology Excellence Awards will be published on TMCnet and in an upcoming issue of Customer Magazine.

For more information, please visit About TopBox Founded by contact center veterans, TopBox delivers intuitive, affordable, effective tools that can be used to identify the customer-impacting issues that occur throughout an organization and result in customer contacts.  The cloud-based TopBox application uses an innovative methodology that contextualizes customer interactions and provides industry-leading root cause analysis capabilities. TopBox makes customer analytics accessible to all organizations. Learn more at TopBox Contact: Brian Timmons Chief Revenue Officer 720-320-6442 About CUSTOMER Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit

About TMC TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; Real Time on the Web Conference & Expo; and more. Visit TMC Events for additional information.

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