TCN Expands Strategic Partnership with CreditSoft Solutions to Accelerate Adoption of Cloud-Based Call Center Technology in Australia
SYDNEY and ST. GEORGE, Utah – October 13, 2015 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced its expanded partnership with CreditSoft Solutions, an Australian-based provider of competitive technology solutions for the credit and collections industry. Originally formed in 2013, the strategic partnership has been successful in promoting TCN Platform 3.0, a cloud-based contact center suite, to major Australian corporations and rapidly increasing both companies’ customer base in the region.
TCN Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The partnership provides all essential dialer features designed to help CreditSoft Solutions’ customers save significantly on operating costs, including predictive and preview dialer, message blasting, full virtual PBX, full voice disaster recovery services and more.
“The partnership between TCN and CreditSoft has gone from strength to strength,” said Mark Draper, executive director and CEO of CreditSoft Solutions. “We have been involved as partners during the entire rollout of TCN Platform 3.0 in Australia, and we continue to be impressed by the innovations that TCN brings to our customers’ businesses.” CreditSoft Solutions delivers best-in-class payment and data solutions to the financial services, not-for-profit and contact center industries. The company actively searches for best practice providers from around the world to deliver top of the line technology solutions.
“Our relationship with CreditSoft Solutions has been extremely successful and helped expand our market share in Australia rapidly,” said Terrel Bird, CEO and co-founder of TCN. “It’s a win-win partnership, and we are committed to providing CreditSoft Solutions’ customers with the latest cloud-based contact center solutions that will increase efficiency, performance and productivity.” “We have been working with TCN for a number of years now and continue to be amazed by their flexibility and willingness to work with our customers to provide a ‘best in class’ solution for all of their voice communication needs,” said Mai Huynh, executive director and general manager of CreditSoft Solutions.
TCN Platform 3.0 provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and business analytics. TCN recently launched Competitive Analytics, a fully integrated business intelligence analytics solution. Built from the ground up, it provides real-time business intelligence, analytics and reporting through intuitive and customizable dashboards.
TCN and CreditSoft Solutions will be exhibiting at Booth #16 at the Australian Institute of Credit Management (AICM) National Conference in Sydney, Australia on October 13-15, 2015.
About TCN: TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to industry regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit https://au.tcnp3.com or follow on Twitter @tcn.
About CreditSoft Solutions: CreditSoft Solutions partners with best practice providers from around the globe to deliver best-in-class contact, payment and data solutions to the financial services, not-for-profit and contact centre sectors. CreditSoft Solutions understands the issues that the credit and collection industry faces in today’s competitive environment. From the frustrations of locating a debtor and having to negotiate payments through to keeping abreast of the continuous changes to industry laws and regulations – it’s becoming more and more challenging to manage business in an efficient and effective manner. Its solution includes a number of easy-to-use applications designed to save businesses significant operating costs and manage time more efficiently. CreditSoft Solutions has offices in Adelaide, Melbourne, Sydney, Brisbane and the Gold Coast. For more information, visit http://creditsoft.com.au/.
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