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ShoreTel Provides the Lowest First- and Five-Year Costs for IP Telephony and UC Deployments, According to Nemertes Research
[July 15, 2015]

ShoreTel Provides the Lowest First- and Five-Year Costs for IP Telephony and UC Deployments, According to Nemertes Research

SUNNYVALE, Calif., July 15, 2015 /PRNewswire/ -- ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, delivers the lowest first-year and five-year costs against eight competitors in a study by Nemertes Research for IP telephony and on-premises Unified Communications. In addition, ShoreTel has the lowest operational costs for both and the lowest implementation costs for on-premises UC, according to the study.

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Nemertes conducted a study of 264 organizations to gather real-world cost data for seven leading IP telephony and Unified Communications vendors. The companies interviewed and surveyed represented a range of industries and sizes, primarily in North America.

The annual IP Telephony and UC study found that organizations are spending less year-over-year on their on-premises deployments, driven by extreme competition among vendors who are offering previously unseen prices for capital and licensing. Additionally, the study found that organizations are increasingly moving to or evaluating the cloud for some or all of their operations.

ShoreTel's first-year costs for IP Telephony across all size rollouts are $566 compared to a median of $717 across all vendors. ShoreTel also maintains the lowest first-year operational costs for all size rollouts, as well as the lowest five-year TCO for 200, 1,500 and 10,000 endpoints. For on-premises UC deployments, ShorTel has the lowest operational and implementation costs.

"What's important to highlight is that this research is based on what companies are actually spending on their solutions. Operational costs are the most important of all, and organizations using ShoreTel spend significantly less to operate their systems than those who use other providers," said Robin Gareiss, president of Nemertes Research. "Based on the data, ShoreTel customers spend less initially and over time on their solutions. The IP Telephony and UC environments are changing rapidly and we recommend IT leaders negotiate hard, run cost models for five years out, and pay particular attention to implementation and operations costs."

To read the full Nemertes white paper, please visit here. ShoreTel is also hosting a webinar with Robin Gareiss on Tues., Aug. 4 at noon ET – register here.

About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today's always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel's innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit

ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.

Media contact:
Katie Maller

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