[March 05, 2014]

Interactive Intelligence Launches Customer Experience Makeover Contest

Interactive Intelligence (News - Alert) Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is launching a Customer Experience Makeover: Contact Center Style contest.

The contest is open to businesses of any size worldwide looking for a no-charge makeover of their contact center technologies, equipment and facilities. The makeover will include Interactive Intelligence cloud contact center technology, along with associated hardware, phones, headsets, CRM software, workstations, monitors, furniture, interior design services, and training and consulting services.

"Our business is helping contact centers improve the service experience they deliver to their customers," said Interactive Intelligence chief marketing officer Joe Staples (News - Alert). "With that objective in mind, we created this contest to showcase the difference the latest technologies, equipment, and best practices can make in delivering a great customer experience. We look forward to giving that one lucky winner the opportunity to delight its customers, while turning service into a competitive weapon."

Interactive Intelligence will supply all contact center software and hardware delivered via a cloud deployment model. It will also supply training and consulting services. Interactive Intelligence partner sponsors will provide additional technologies, equipment and servies. Participating sponsors to-date include Contact Center Compliance, OrgSpan, Plantronics and Zendesk.

A panel of Interactive Intelligence judges will determine the Customer Experience Makeover contest winner. Interactive Intelligence will announce the winner at its annual global customer and partner event, INTERACTIONS 2014, held June 2-5, 2014 in Indianapolis, Indiana, U.S.A. The winner need not be present to qualify.

From start to finish, Interactive Intelligence will document the winning contact center's makeover with photos, videos, blogs and articles.

Contest candidates can submit an entry form now through April 30. Contest rules and the application form are available at www.inin.com/cxmakeover.

All candidates will be considered, except businesses that have already engaged in sales discussions with Interactive Intelligence, or one of its resellers.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed in the cloud or on-premises, are in use by more than 6,000 customers worldwide. Interactive Intelligence is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees' Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 1,800 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or [email protected]. Visit Interactive Intelligence on the Web at www.inin.com; on Twitter (News - Alert) at www.inin.com/twitter; on Facebook (News - Alert) at www.inin.com/facebook; or on LinkedIn (News - Alert) at www.inin.com/linkedin.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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