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TMC Announces 2014 CUSTOMER Product of the Year Award Winners
 TMCnet News
Norwalk, CT (January 23, 2014) - TMC, a global, integrated media company helping clients build communities in print, in person and online announced today the winners of the 2014 CUSTOMER Product of the Year Awards.
Selected by the editors of CUSTOMER magazine, award winners represent the best, most innovative Call Center, CRM and Teleservices products and solutions released in 2014.
'The CUSTOMER Product of the Year award was established to honor those products and solutions that have truly improved the customer experience,' said Erik Linask, Group Editorial Director, TMC (News - Alert). 'Without a doubt, this year's winners represent some of the most innovative and useful customer experience management solutions available on the market in 2014.'
'On behalf of TMC and CUSTOMER magazine I would like to congratulate all of the winners of the 2014 CUSTOMER Product of the Year Award,' said Rich Tehrani, CEO, TMC. 'Without exception all of the winning companies have proven their dedication to quality in solutions that benefit the customers' overall experience as well as ROI for companies that use them.'
2014 CUSTOMER Product of the Year Award winners are featured in the January/February 2014 issue of CUSTOMER magazine and are listed below:
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Company
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Product
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Clear C2, Inc.
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C2CRM
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Clarizen
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Clarizen V6
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VXI Global Solutions, LLC
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VisionSuite
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Monet Software Inc.
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Monet WFO Live - Workforce Optimization in the Cloud
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Noble Systems Corporation
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Noble®-Salesforce.com™ Integration
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Bright Pattern
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ServicePattern
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SmartAction
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Intelligent Voice Automation
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Confirmit
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Confirmit MyMobile
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Epicor Software Corporation
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Epicor Eagle
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Tigerpaw Software
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Tigerpaw Business Suite 13
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Expert Global Solutions (EGS)
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Expert Business Information System (EBIS)
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Mattersight Corporation
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Mattersight® Predictive Behavioral Routing
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RightAnswers, Inc.
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RightAnswers Unified Knowledge Platform
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VanillaSoft
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VanillaSoft
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FieldSync™
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FieldSync™
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OAISYS
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Tracer & Talkument Version 7.4
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Toshiba America Information Systems, Telecommunication Syste
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Call Manager Mobile
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PowerNet Global (News - Alert)
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NetDialer
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ServiceMax
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ServiceMax 13
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Velocify
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Velocify LeadManager™
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Alloy Software, Inc.
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Alloy Navigator Express
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Pegasystems (News - Alert) Inc.
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Pega CRM
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Genesys
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Genesys' Lexee
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inContact, Inc.
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Personal Connection
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Aspect
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Aspect Workforce Mobile
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Cicero Inc.
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Cicero Discovery
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Verint Systems, Inc.
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Impact 360 for Back-Office Operations
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ResponseTek (News - Alert)
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ResponseTek Mobile
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Intelemedia Communications, Inc.
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Leaders Choice Call Management
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ForeSee
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ForeSee SessionReplay for Mobile
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ac2 Solutions, Inc.
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Advanced Workforce Optimization (AWO) Portal
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Calabrio
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Calabrio Desktop Analytics
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Spoken Communications
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Spoken
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Citrix
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Citrix GoToAssist
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Drishti Soft Solutions Pvt. Ltd.
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Ameyo
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Coveo
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Coveo Website Search & Content Personalization
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ePath Learning, Inc.
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ePath Learning ASAP
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CSG International
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Customer Communication Center or CCC
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Nice Systems Ltd.
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Customer Engagement Analytics
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Connect First
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Connect First Safe
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Transera
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Transera's Customer Engagement Analyzer
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NICE Systems
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NICE Fizzback
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FrontRange
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HEAT Hybrid IT Service Management
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Medallia
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Medallia Promote with TripAdvisor
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Mitel
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Mitel MiContact Center Release 7.0
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Magnetic North Software Ltd
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Maximise Cloud Contact Center
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Alorica
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Alorica Analytics
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Contact Solutions
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My:Time
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Radish Systems
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ChoiceView Visual IVR
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Alorica
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Helix
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Votacall
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Votacall Hosted PBX & Cloud Call Center
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About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum (News - Alert) Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.
For more information about TMC, visit www.tmcnet.com.
TMC Contact:
Jessica McCaffrey
Marketing Manager
203-852-6800, ext. 170
[email protected]
Edited by Cassandra Tucker
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