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Mobile Firm Lauded for Innovative Drive
[January 21, 2014]

Mobile Firm Lauded for Innovative Drive

(AllAfrica Via Acquire Media NewsEdge) THE mayor of Dar es Salaam has commended Tigo Tanzania for being innovative after it launched its second automated teller machine that enables its customers to pay bills and recharge their accounts at any time of the day.

Speaking at the launch over the weekend, the Mayor Dr Didas Masaburi hailed Tigo for pioneering the use of such machines in Tanzania.

"This innovation by Tigo is not only another benefit to its customers but is also a milestone development for our country in embracing the use of modern technology in the communications sector," Dr Masaburi said.

The mayor said various services offered by mobile companies such as voice and sms communications, Internet as well as mobile financial services have revolutionized ways in which business transactions are conducted and helped to improve lives of millions of Tanzanians.

Speaking at the launch held at Tigo customer care shop in Masaki Dar es Salaam, the company Head of Customer Operations, Mr Zaeem Khan, said the additional 'Tigo Matic', will give Masaki suburb customers, both holders of prepaid and post-paid accounts, a round the clock access to services provided by Tigo.

"The good news for the people of Masaki is that from now on they will no longer be subjected to the unnecessary queuing to access our services from Tigo shops and points of sale as the new TigoMatic machine accords them a self-service option to do such transactions," Mr Khan said.

This is the second TigoMatic machine to be installed in Dar es Salaam by Tigo. Last month Tigo became the first telecom company to launch the use of these machines by installing one at its head office customer care shop in Kijitonyama.

TigoMatic machines are self-help gadgets similar to bank ATMs on which customers can perform a range of transactions independent of support from a bank's staff.

No fresh registration is required by existing Tigo customers to use the machines. Mr Khan said the company aims at installing TigoMatic machines in all its customer care shops across the country as well as other public locations by the end of this year.

He said the machines will be located in crowded public areas such as super-markets, bus stops, streets, sporting grounds and hospitals.

Copyright Tanzania Daily News. Distributed by AllAfrica Global Media (

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