[February 20, 2013] |
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SugarCRM Blazes into 2013 after Another Record-Breaking Year
CUPERTINO, Calif. --(Business Wire)--
SugarCRM,
the market-leading customer relationship management (CRM) company that
enables effective customer engagement enterprise-wide, today announced
that it completed another year of strong growth in 2012 with 40 percent
increased annual recurring revenue year-over-year in the fourth quarter
and total revenue growth of 60 percent over 2011.
"Subscribers seats doubled in 2012 as SugarCRM (News - Alert) continues to enable
everyone in a company to better engage the customer,"said Larry
Augustin, SugarCRM's chief executive officer. "We're making deeper
penetration into the enterprise market space, our mid-market business is
growing worldwide and our channel network is driving growth into new
markets. In 2013, we're focused on scaling our platform to provide the
industry's most flexible, integrated CRM solution that enables all
customer-facing professionals across the enterprise to deliver a better
customer experience."
2012 business highlights include:
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Customer Count Climbs. SugarCRM's Q4 additions to its roster of
global customers include Fahrzeug-Werke Lueg AG , Yellow Pages Group
(New Zealand), Bishop-Wisecarver Corporation, Despegar.com, Informa (News - Alert)
Research Services, Inc., and Asana Wellness. In 2012, SugarCRM also
announced several wins, including Bray International, Natural Balance
Pet Foods, Farber Financial Group, CFAO Technologies, Institute of
Technical Education, Paragon Commercial Bank, Pittsburgh
Post-Gazette, Avidia Bank, Renault Sport, Marathon Sports, BRI
Ferrier, CE
Power Solutions, Samsung
Techwin, Televisa
and many more.
"Our initial use of Sugar brought many
benefits to our customer service operation," notes Juan De Carolis,
customer service regional manager for Despegar.com. "We now have
greater insight into customer interactions and service issues, which
gives us a better understanding of our clients' needs. And, Sugar
allows us to review our business processes so we can provide a higher
level of customer service."
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Enterprise Growth. On the heels of its Q2
announcement of a $33 million funding round to facilitate the
company's expansion into the enterprise business segment, SugarCRM's
enterprise business annual recurring revenue grew by more than 250%
year-over-year. In Q3, a major multinational technology and consulting
corporation went live with its first 7,000 seats in a 69,000-seat
implementation. The company also closed a multi-million-dollar deal with a healthcare technology customer in the UK.
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Global Partner Momentum. SugarCRM continued to onboard key
channel partners to its thriving global partner program, including 21
partners in Q4. In 2012, the company signed 130 partners across six
continents supporting customers of all sizes.
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Strengthening the IBM (News - Alert) Relationship: As a member of the IBM
Global Alliance Portfolio, SugarCRM continues to build upon
integrations between Sugar and IBM products. During Q4, SugarCRM
introduced an integration with IBM Unica for cross-channel marketing
optimization and extended the integration with IBM Connections for
social selling. These new integrations complement the other
integrations introduced in 2012 including Sugar support for IBM
PureApplication and continued support for IBM WebSphere Cast Iron, IBM
Lotus Notes, IBM SmartCloud Enterprise, and IBM SmartCloud for Social
Business. As a result of these integration efforts, SugarCRM has both
achieved the IBM Smarter Commerce certification in 2012.
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New Technology (News - Alert) Integrations. In Q4, SugarCRM expanded its
relationship with Box, and added new ecosystem partners like DocuSign
to help users close deals more quickly with the fastest, easiest, most
secure way to get signatures on sales contracts. Other key technology
alliance partners in the quarter included VMware to integrate VMware
vFabric™ Application Director™ 5.0 onto the Sugar platform, allowing
customers to run their CRM system in a variety of cloud environments.
In the year, SugarCRM continued to expand its cloud ecosystem to
enable users to seamlessly and instantly access solutions from within
the SugarCRM platform. Integrations on SugarExchange, the SugarCRM
marketplace, now include Act-On Software, Alteva (News - Alert), Next Principles,
Lucid Imagination, Entrinsik, and many more. With close to 200
commercial integrations, and growing constantly, SugarCRM provides one
of the most powerful and comprehensive CRM platforms in the industry.
"DocuSign's
expanded SugarCRM integration delivers immediate ROI to sales
organizations by dramatically accelerating the sales cycle to close
deals faster," said Grant Peterson, chief technology officer,
DocuSign. "DocuSign makes it easy to streamline any sales process
requiring a signature - either out of the box or with our full set of
APIs - so sales teams can delight customers while increasing
productivity and revenue."
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Industry Recognition. During the fourth quarter of 2012,
SugarCRM won the InfoWorld Bossie Award for the fifth consecutive year
in the category of best open source CRM software. Chief Product
Officer Lila Tretikov received the bronze Stevie® Award in the Female
Executive of the Year - Business Services category. During the year,
SugarCRM was positioned as a leader in The
Forrester Wave™: CRM Suites for Midsize Organizations, Q3 2012.
SugarCRM's list of industry awards in 2012 also includes four CRM
Market Leader awards from CRM Magazine: Winner - Open Source CRM,
Leader - Sales Force Automation, Midmarket Suite CRM, and Small
Business Suite CRM. The company was also recognized as a 2012 AlwaysOn
Global Top 250 Company and a 2012 CRM Excellence Award by Customer
Interaction Solutions magazine.
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Key Events. SugarCRM hosted several events in 2012 including
SugarCon 2012, the worlds largest open CRM conference, regional
partner summits, and the company's CRM Acceleration events that drew
hundreds of businesses seeking the next-generation CRM. These popular
events were held around the globe in Frankfurt, London, Paris,
Beijing, and Shanghai.
About SugarCRM
SugarCRM delivers an integrated solution that empowers every
professional in a business who interacts with the customer to excel at
his or her job. SugarCRM's market-leading open Customer Relationship
Management (CRM) platform delivers the agility, flexibility, and
security required to equip each customer facing professional with the
information and tools they need to effectively engage with their
customer. SugarCRM applications have been downloaded more than 11
million times and currently help over 1.2M end users across disciplines
effectively engage their customers. Over 6,500 organizations have chosen
SugarCRM's On-Site and Cloud Computing services over proprietary
alternatives. SugarCRM has been recognized for its customer success and
product innovation by CRM
Magazine, InfoWorld
and Customer
Interaction Solutions.
For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in
the US, email [email protected],
or visit www.sugarcrm.com.
You can also connect with SugarCRM on Facebook,
Twitter
and YouTube.
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