United States : Nexidia Announces New Analytics OnDemand Program [TendersInfo (India)]
(TendersInfo (India) Via Acquire Media NewsEdge) Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced the release of its new Analytics OnDemand program. This program gives contact centers the ability to revolutionize their business process improvement and performance management through the use of a hosted interaction analytics solution that is affordable, scalable, and easy to implement.
In the past, interaction and speech analytics have been out of reach for many contact centers due to cost or resource limitations. Many companies are looking for a more streamlined way to analyze interactions in one part of their organization and then expand their analysis to the enterprise only after the initial pilot is successful. Nexidia s Analytics OnDemand program addresses these issues by providing a robust interaction analytics solution in a secure hosting environment at a competitive price.
"There is a growing demand for companies of all sizes to analyze customer interactions for a better understanding of the customer experience," notes Jim Davies, research director for Gartner, Inc. "In order to make Voice of Customer initiatives mainstream, there needs to be fast and affordable ways for companies to get started. Hosted solutions accomplish this with quicker implementations and a lower cost of entry.
Nexidia analyzes 100% of customer phone calls, emails, chats or surveys, identifying critical areas for improvement that are used to enact change in business processes and agent performance. The advantage of a hosted analytics solution is that it provides quicker implementations, lower total cost of ownership and a faster return on investment when compared to traditional on-premise deployments.
We ve selected Nexidia as our partner to drive improved member experience, said Betsy Lee, senior vice president of Contact Center Operations, AAA Club Partners. The Nexidia Analytics OnDemand program provides the best analytics solution available, at a cost effective, quick and easy way for us to begin analyzing our member interactions.
The new Analytics OnDemand program ensures a low cost of entry in order for companies to prove their business case before making a more significant investment. Startup costs begin at $20,000, which includes setup in a secure hosted environment and data extraction of interactions. The cost of ongoing monthly service starts at $50 per agent per month, with a minimum $5,000 per month, for a one-year contract. This provides an ongoing annual cost starting at $60,000, with the flexibility to increase or decrease volume as business needs change. Also included in the program is Nexidia online, instructor-led training to ensure that companies can easily get up to speed with Interaction Analytics.
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