TMCnet News

Customer Interaction Solution Magazine Names 'Product of the Year' Winners
[December 22, 2010]

Customer Interaction Solution Magazine Names 'Product of the Year' Winners

TMCnet News
Technology Marketing Corporation (TMC) has announced the winners of Customer Interaction Solutions magazine's 2010 Product of the Year Awards. Customer Interaction Solutions is the leading publication dedicated to CRM, contact/call centers and teleservices since 1982. 

The editors of Customer Interaction Solutions selected companies to receive the esteemed Product of the Year Awards based on their vision, leadership and diligence.

"Representing the best in the industry, winners of the Product of the Year Award have demonstrated a devotion to excellence and the further advancement of the call center and CRM industry through their innovative products and services. I extend my congratulations to all of this year's winners and I look forward to seeing their contributions to the industry in 2011," said Erik Linask, group editorial director of TMC.
"Customer Interaction Solutions has recognized the most ground-breaking products for 13 years through this prestigious award honoring the most deserving companies.  We are proud to honor the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2010," said Rich Tehrani, CEO of TMC.  "These companies have proven their dedication to quality in solutions that benefit the customers' overall experience as well as ROI for companies that use them," Tehrani continued.
Below are the winners of the 2010 Product of the Year Award. Winners will also be published in the January 2011 issue of Customer Interaction Solutions magazine.
2010 Customer Interaction Solutions Product of the Year Award Winners
Advanced Workforce Optimization Portal
Alloy Navigator 6
Alorica Analytics
Helix by Alorica
Angel 4
APEX First Touch Self-Service Optimizer
Aplicor Cloud Suite 7
Autonomy Explore
Bomgar Appliance
cc: Discover
Cicero XM Discovery
Confirmit (News - Alert) Horizons
Contactual Multichannel Connect for Salesforce CRM
Coveo Customer Information Access Solutions
Advanced Location Spotting
Cyara Platform v3.7
CyberTech Recording Solutions
eGain Social Experience Suite
Enkata 8.0 -- Analytics Driven Performance Management
ePath Learning ASAP
Epicor Express
Five9 (News - Alert) Virtual Call Center Release 8
FrontRange Customer Service Management
CC Audition® Talk & Note
CC Audition® Sales
GMT OptimizationLink
OfficeRunner from Sennheiser
The IntelliResponse 'Answer Suite'
CaaS Contact Center
InVision Enterprise WFM (News - Alert)
Knoa Virtual/Cloud Experience Manager
LiveOps Contact Center Cloud
LivePerson Live Chat for Enterprise
Maximise Predictive Dialer
Maximizer CRM 11
Medallia Contact Center Experience
Monet WFM Live
Moxie Knowledgebase
eSecure Credit Card Process
UC for Enterprise (UCE) Agent
UC for Business Contact Center
NetSuite CRM+
NICE SmartCenter
Noble Harmony
Nuance On Demand Hosting Solutions
Release 4.5
Parature Customer Service™
Customer Process Manager
QuickFuse by Plum Voice
prairieFyre Contact Center for Microsoft Lync
Presence All-In-One Suite
Sales Call Planner (TM)
RingCube (News - Alert) vDesk
Sage ACT! 2011
Sales Cloud 2
Service Cloud 2
SAS® Marketing Optimization
DW Office
OpenScape Fusion Social Media Integration - Contact Center
OpenScape Contact Center V8
RPA Express
Sugar 6
Online Support Communities
Teleperformance Observer
Social InteraXions
Engage Unity - Single Server, Low Impact, High Performance WFO Solutions
Target Net
ETAdirect 4.0
Toshiba Strata Call Manager
Transera Scorecard Routing
UTOPY SpeechMiner
VanillaSoft (SaaS (News - Alert) offering)
Varolii Smart Solutions
Impact 360® Workforce Optimization
VXi X200 USB Adapter
VXi V100 Wireless Headset System
Vision Suite
Webley MD Reminders

Edited by Tammy Wolf

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