TMCnet News
Mitel Wins 2010 IP Contact Center Technology Pioneer AwardAug 18, 2010 (Close-Up Media via COMTEX) -- Mitel, a provider of unified communications software solutions, announced that Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine has named Mitel as the recipient of the 2010 IP Contact Center Technology Pioneer Award for the suite of Mitel Contact Center Solutions. "TMC is proud to distinguish Mitel with an IP Contact Center Technology Pioneer Award," said Rich Tehrani, CEO, TMC. "Mitel Contact Center Solutions has been designed with the needs of the contact center market in mind and the potential of IP behind it making it worthy of this honor." Mitel Contact Center Solutions, including Mitel Contact Center Business Edition and Mitel Contact Center Enterprise Edition, enable customers to increase agent and supervisor productivity, optimize contact center operations and improve customer service levels. Businesses can tailor a solution to meet the needs of their contact center with a combination of communications platforms, automated call distribution (ACD) software and a modular suite of feature-rich, web-based applications.. Mitel Contact Center Solutions scale to meet the needs of the full spectrum of applications, from small, single-site operations, to large, multi-site, virtual contact centers, with thousands of agents. "Mitel designs its offering to provide organizations with a reliable contact center solution," said Stephen Beamish, vice-president of marketing and business development, Mitel. "This award is further validation that ongoing investment in customer interaction solutions is delivering value for our customers." "Using the Mitel Contact Center Solution, we are able to maximize call volume, enhance agent performance, monitor queue times, and load balance all call centers as one," said Ken Moore, telecom CRM development, ShoesForCrews. "With enhanced agent alerts our supervisors are able to monitor agents and detect unauthorized breaks by using contact center client pre set alerts." Customer Interaction Solutions (CIS) magazine provides editorial, lab reviews, industry voices and information on the call/contact center, CRM and teleservices industries. ((Comments on this story may be sent to [email protected])) |