The BBB puts Hughes in Top Position for Customer Responsiveness

By Anuradha Shukla

TMCnet Contributor

 

Business rating is an important determinant of merchant success, and plays an essential role in building consumer trust. This rating can help e-commerce practitioners to understand potentially problematic areas with their business.   It provides some easy-to-implement strategies for business managers to improve their service quality as well as their overall rating in the market.

 

Hughes Network Systems, LLC, a provider of broadband satellite networks and services, has earned an A+ rating from the Better Business Bureau for its HughesNet high-speed satellite Internet service, available to anyone in the contiguous U.S. with a clear view of the southern sky.

 

The BBB ranking is based on a company's business practices and responsiveness to customer concerns, factoring in elements such as company longevity, size, and commitment to BBB standards.  It shows consumers how forthright and effective the company has been in resolving customer issues. By using satellite technology instead of landlines, HughesNet gives customers -- even in the most remote locations -- a super-fast, always-on Internet connection.

 

According to BBB research, Hughes (News - Alert) met all BBB accreditation standards, addressing any customer issue in good faith and to the best of its ability. Edward Johnson, president of BBB of Metro Washington, D.C. said that the Bureau does recognize and appreciate the commitment a company and its staff must make in order to maintain the timely response and resolution of complaints and Hughes and its staff have made that on-going commitment to its customers through the BBB complaint process, and those efforts are reflected in the BBB rating earned and maintained by the company.

 

The BBB A+ rating follows deep investments Hughes has made in bolstering its customer care capabilities. These efforts include new customer welcome support calls, new user tutorial videos, auto-repair troubleshooting services, and establishing customer-driven advocacy and advisory support services, among many other initiatives for resolving customer issues quickly and thoroughly.