TMCnet News
Call On CRM for ACT! & Skype Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® MagazineCall On CRM for ACT! & Skype Honored for Exceptional Innovation Scottsdale, Arizona- 01/29/2009 CRM Integration Systems announced today that Call On CRM for ACT! & Skype has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. With Call On CRM for ACT! & Skype, ACT! users can easily modify their contact page layout to include custom interaction touch-points that allow for a variety of quick-communication functions, such as: one-click dialing of a contact’s phone number; instant visual access to the contact’s online status (Away, Online, Do Not Disturb, etc.); and, direct interaction with a contact using advanced Skype features. With a single-click, users can transfer files, send instant or SMS messages and voicemails to the contact without having to call first. These same communications features can be used to interact more efficiently with team members. ACT! Premium has a built-in Team feature that defines teams of users that work closely together; Call On CRM for ACT! & Skype enhances this functionality by linking team member’s Skype accounts enabling Team Collaboration. Team members can view each other’s online status and interact immediately. In its latest release Call On CRM integrates with Call Burner call recording software to seamlessly record calls as they are made and automatically attach a recording of each call to the associated ACT! contact record. This allows for easy call playback in the future further enhancing your company’s ability to provide excellent customer service. This is the second consecutive year CRM Integration Systems has been recognized for its popular Call On CRM application. “It’s an honor to be recognized for our product’s innovation, not only by our customers but by an industry leading voice like Customer Interaction Solutions.” says Gavin Stevens, the CTO of CRM Integration Systems. “We’ve worked hard all year to deliver on the new and innovative features our customers want and need to be more competitive in today’s marketplace.” “I am pleased to honor CRM Integration Systems for its hard work and success. Call On CRM for ACT! & Skype has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them,” said Rich Tehrani (News - Alert), CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements,” he added. The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com. For more information about Call On CRM please visit http://www.CallOnCRM.com For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com. About CRM Integration Systems CRM Integration Systems is a Sage Software (News - Alert) partner and a Sage Certified Consulting company. The company combines the #1 selling CRM contact management system with one of the most powerful and affordable voice and data solutions to deliver the ultimate VoIP/CRM package. The company is based in Scottsdale, Arizona where Sage Software conducts ACT! and SalesLogix development. CRM Integration Systems is an offshoot of an information technology consulting firm that has been working for Sage Software and with ACT! and SalesLogix for years. As a result, CRM Integration Systems engineers have an intimate knowledge and a grounded understanding of these CRM products. Understandably, customers find that Call On CRM provides an unmatched, smooth-running telephony experience as an integral part of the ACT! contact management system. About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information. About TMC Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications (News - Alert), and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's (News - Alert) Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk (News - Alert) World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/. TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com. For more information about TMC, visit www.tmcnet.com. Company Contact: Sherry Brown, Media Relations (480) 295-3393 or (888) 902-7647 [email protected] http://www.CallOnCRM.com TMC Contact: Jan Pierret Marketing Manager 203-852-6800, ext. 228 [email protected] As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |