TeleTech Expands Relationship with Business Services Provider

By Anil Sharma

TMCnet Contributing Editor

 

A business services provider has significantly expanded its strategic agreement with TeleTech. The new work under the expanded agreement increases the number of BPO workstations currently supported by TeleTech in the Philippines.

 

The client, a unnamed Fortune 500 business services provider, first began working with TeleTech in 2002 and the business has continued to grow since that time. TeleTech will continue its current multilingual technical support for DSL consumers using its global best practices across multiple near-shore and offshore sites.

 

"We value our longstanding relationship with this business services client and remain committed to its continued success with its broadband accounts," said Kenneth Tuchman, chairman and chief executive officer at TeleTec, in a statement. "We are proud that the client recognizes our commitment to BPO best practices and this expanded scope of services is a testament to that commitment."

 

TeleTech is one a global provider of business process outsourcing solutions. The company has a 26-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies.

 

By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, the company enables clients to better serve, grow, and retain their customer base.

 

It has developed deep domain expertise and support approximately 250 business process outsourcing programs serving more than 100 global clients in the automotive, communications, financial services, government, healthcare, retail, technology and travel and leisure industries.

 

Earlier this month, TeleTech announced that it has expanded its multiyear agreement with a current broadband communications client to include support for the client's telephony business unit.

 

Under the expanded agreement, TeleTech will provide inbound phone and email support for client customers seeking assistance related to telephone service, a high growth area of the client's business.

 

Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.