TMCnet News

Winners of the 2007 Product of the Year Award Announced by Customer Interaction Solutions Magazine
[November 28, 2007]

Winners of the 2007 Product of the Year Award Announced by Customer Interaction Solutions Magazine

TMCnet News
Norwalk, CT, November 28, 2007 — Technology Marketing Corporation (TMC (News - Alert)®) today announced the winners of the 2007 Product of the Year Award winners presented by Customer Interaction Solutions magazine, the premier publication in call center, CRM and teleservices industries since 1982.

The editors of Customer Interaction Solutions selected the companies which in their view display the vision, leadership and attention to detail that distinguish those deserving of the prestigious Product of the Year Award.
“Representing the best in the industry, companies earning the Product of the Year Award have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions. Winners are deserving of this great honor, and I look forward to seeing more ground-breaking solutions from them as they continue to contribute to the future of call center and CRM industry technologies,” stated Tracey Schelmetic, Editorial Director, Customer Interactions Solutions.
“For 10 years, Customer Interaction Solutions has been recognizing the most innovative products by bestowing this prestigious award to the most deserving companies. Again, we are proud to distinguish the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2007,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions magazine. “These companies have proven they are dedicated to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. We’re proud to honor their achievements.”
A full list of Product of the Year winners appears below, and will be published in the January 2008 issue of Customer Interaction Solutions magazine (
For more information about TMC and Customer Interaction Solutions magazine, please visit
Advanced Workforce Optimization Portal
Affinium NetInsight On Demand
Alloy Navigator
Amcat (News - Alert) Interactions
Aplicor Enterprise
Brekeke (News - Alert) PBX Active Library (PAL)
C2CRM - Call Center Job Board
CallMiner Eureka!
Centive Compel
Cincom Synchrony
Citrix GoToAssist
Citrix GoToWebinar
CommCare Managed Services
CosmoCall Universe 5
CS70N Professional Wireless Headset System
Customer Interaction Center (CIC)
eGain® Service™ International Edition
eglue InterAct™ Suite
Emergency Preparedness solution
Engage Platform
Engate MailSentinel™
Enkata Compass
Envision Analytics™
GMT Planet v9.6
GMT SureServices
GN2000 USB
GN9330 USB
IEX® TotalView® Workforce Management Version 3.12
Impact 360 Customer Feedback
Informiam Call Analyzer
Inter-Tel Web Conferencing and Remote Support
Intervoice (News - Alert) Voice Portal
Leadership Performance Program
Mall Networks Loyalty Shopping Suite
Marketing Campaign Manager (Direct Response)
Maximizer CRM 10
Mediant 1000 w/ BRI
Medication Therapy Management
Merced Performance Suite Global Edition
NetSuite 2007.0
NextNine Service Automation - Ecosystem Edition
NICE SmartCenter
NICE SmartCenter
Noble™ Mimic™
nPBX (Internet Based Phone System)
Numara FootPrints 8
OfficeServ 7100
Onyx 6.0
OpenSpan Platform 3.1
Packet8 Tango
Packet8 Virtual Office Complete Contact Center
Parature Customer Support Software
Plantronics VistaTM M22 Amplifier with SupraPlus® Wideband
Portfolio v2.2
PowerHelp Suite
Qfiniti Enterprise
RealDialog Agent Assist
Resolvity’s Speech Application Platform
Richardson QuickSkills(TM) 5.0: Consultative Telephone Selling
RightNow 8.2
Sage SalesLogix v7.2
Salesforce Call Center and Salesforce Customer Portal
SAP Business Communications Management software
SecondApproach(SM) services
SessionSuite® WebCaller
SpitFire Anywhere VoIP
Strata MicroMAS
Sugar Professional 5.0 On-Demand
Talisma Knowledgebase
The SoundBite Solution
TigerpawCS v10.6
TIMS (Telecom Information Management System)
TouchStar Call Center System
TuVox (News - Alert) On Demand
UpStart Experience Suite
VBVoice 5.5
VisionLog, VisionCTI, VisionIVR, VisionQA
VoiceObjects 7
WebEx Event Center
About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit  
About TMC
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit (* is an company that ranks Web sites by their traffic levels. Neither nor is affiliated with TMCnet.) For more information about TMC, visit
TMC Contact:
Jan Pierret
203-852-6800, ext. 228

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