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Contact Center Consultancy Announces ‘Pay for Performance’ Consulting
[November 25, 2007]

Contact Center Consultancy Announces ‘Pay for Performance’ Consulting


November 26, 2007- Toronto, ON-PRWeb- Colin Taylor the CEO of The Taylor Reach Group (News - Alert), Inc. (TRG) announced today the launch of ‘Pay for Performance’ value based consulting services. “This new service allows our customers to decide on the value of our consulting efforts and how much they should pay for it. This is a totally new way to value consulting services”, said Mr. Taylor. “Traditionally, a consulting firm charges for a project at a set rate. Then the client waits and sees if the results justify the expense. For many companies they simply don’t want to take the risk and the financial cost for an unknown result. This approach eliminates the risk associated with retaining a contact center consultant.”



“In our Pay for Performance consulting service, we meet with the client, define, confirm and agree to the Scope of Work. Based on the program scope, we provide our clients with our proposal and our standard fees for the service. We charge our clients all travel and direct expenses at cost. At the end of the project the client determines how much they wish to pay: our proposed rates, a higher rate or a lower rate based upon the value that they feel they received from the project. The client controls the process.”

Taylor continued, “I suspect we will have clients who both pay more and those who pay less; but based on the comments that we have historically received from clients I expect that we will average rates higher than we receive now”.


These services add a lot value to our clients contact centers and operations. Now the clients can see the value before paying. Eliminating risk for the clients is a great benefit. We believe that our Pay for Performance model will make companies more comfortable with retaining TRG, as they will assess the value of the work we do and they determine how much it is worth.”

For more information on TRG’s Pay for Performance consulting services contact TRG at 416-276-9068 or by email at info@thetaylorreachgroup.com .

About The Taylor Reach Group, Inc.
The Toronto based Call and Contact Center consultancy was established in 2001 and today has offices in Toronto, Atlanta and Sydney, Australia. TRG has served numerous Fortune 1000 companies and today boasts more than 14,000 agent positions globally and has received more than 27 awards for operational excellence. Visit TRG on the web at www.thetaylorreachgroup.com

Media Contact Colin Taylor (News - Alert) 416-276-9068

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