CRM's Auto Mate AMPS Certified by Chrysler

By David Sims

TMCnet Contributing Editor

 

Here's a genuinely cool idea, from a segment of the CRM industry which seems to come up with a lot of cool ideas, the frequently underrated automotive CRM sector:

 

Auto/Mate Dealership Systems, ranked "highest for overall customer satisfaction in the last three NADA surveys," according to company officials, has announced that its AMPS dealer management system has been certified by Chrysler for ARO.

 

This means Chrysler dealers using AMPS can now connect to Chrysler's ARO parts inventory management system. ARO connects dealer spare parts inventory to a Mopar-controlled automatic daily replenishment order. It's unique to the industry because it's based on individual dealer demand. ARO replenishes parts on an as-needed basis, reducing the capital investment that a dealer makes in stocking excess parts.

 

All Auto/Mate Chrysler dealers will be updated to ARO at no charge.

 

The certified interface allows Chrysler to query Auto/Mate's AMPS DMS every night. Chrysler monitors each individual dealer's inventory and sales based on what was sold, then ships parts overnight based on what the system tells them is needed the next day.

Dealers can maintain control by reviewing and agreeing upon recommended stocking parameters, and may revise them as necessary.

 

Chrysler ARO also offers an order guarantee, whereby if parts sit on a dealer's shelf for nine months the OEM will buy them back. And if Dealer A in one location needs a part that happens to be aging in Dealer B's inventory, Chrysler will send a shipping label to Dealer B so they can forward the part to Dealer A.

 

In May Auto/Mate Dealership Systems, ranked the highest for overall customer satisfaction in the last three NADA surveys, announced today that its Customer/Mate CRM system has achieved certification status from GM OneSource.

 

GM OneSource is the lead management service that General Motors uses to electronically deliver leads to its dealers.