CRM Vendor AdventNet Upgrades OpManager MSP
By David Sims
TMCnet Contributing Editor
AdventNet Inc., a vendor of collaboration, CRM & office productivity applications as well as network management software, has announced the upgraded release of OpManager MSP Edition.
OpManager offers a variety of managed network services such as server monitoring, firewall monitoring, exchange monitoring, router monitoring, wireless monitoring, and custom device monitoring at what company officials believe are "attractively low price points." Its probe-server architecture uses a secure HTTPs connection and works without requiring any firewall configurations at the clients' end.
In addition to network monitoring, OpManager MSP Edition's latest release features ticketing, security and inventory modules to let MSPs provide helpdesk and security services to their customers. To download a free trial copy visit http://msp.opmanager.com/.
Edward Martinbor of EJM Solutions, an OpManager MSP partner located in Windsor, California said the helpdesk integration "rocks. Tickets get generated on the fly and are assigned to the right technicians all by themselves. Our helpdesk staffs love it."
Last spring AdventNet Inc., the parent company of CRM vendor Zoho.com, announced support for Managed Security Service Providers with the release of version 4.0 of ManageEngine Firewall Analyzer.
ManageEngine Firewall Analyzer is an enterprise-class, vendor-neutral software for firewall log analysis. It's billed as enhancing the availability and security of a network by continuously collecting, analyzing, and reporting on the firewall traffic logs.
Firewall Analyzer supports almost all major firewalls including Cisco Pix, CheckPoint, NetScreen, WatchGuard, SonicWall and FortiGate.
In late September 2005 AdventNet Inc. creators of both Zoho and WebEx, a vendor of software-as-a-service applications for collaborative business on the web, announced that Zoho's web-based CRM and office productivity tools would be available via the WebEx Connect application grid.
Zoho CRM is described by company officials as "a complete relationship lifecycle management product delivered as a service," while Zoho Writer, Sheet and Show each provide full-featured "office in a browser" functionality.
David Sims is a contributing editor for TMCnet. For more articles please visit David Sims' columnist page.
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