TMCnet News
Amdocs Introduces Amdocs 7 Suite Emphasizing Service Provider Access By David Sims TMCnet Contributing Editor Amdocs (News - Alert), a vendor of software and services to enable integrated customer management and what they like, trademarkedly, to call "the intentional customer experience," has launched Amdocs 7, what company officials are calling "the first industry-specific software suite that allows service providers to offer access to any service, over any network, at any time and on any device." Company officials say this is made possible by "the move to next-generation networks and the convergence of voice, video, data, content, and entertainment." Results of a survey commissioned by Amdocs, also announced today, indicate that providers expect big revenue jumps from such convergent services and plan to boost spending to deliver a superior customer experience.With revenue from convergent services expected to grow more than 20 percent over the next two years, the modular Amdocs 7 suite is being positioned on the market as making it "easier and more cost-effective for telecoms, broadband cable and satellite providers to launch these next-generation services, bundle them and offer incentive pricing to customers." The CRM vendor recently reported that for the quarter ended December 31, 2006, revenue was $691 million, an increase of 17.7 percent from last year's first quarter.Earlier this month Amdocs had lowered its forecast for 2007 after discovering that "the transformation and convergence projects planned by the major service providers are not proceeding that the pace it expected," according to industry journal CBR. The St Louis, Missouri, company predicted that revenue this year will be in the range of $2.83 billion to $2.91 billion, a rise of at least 14 percent, CBR says, but below the November estimates of $2.89 billion to $2.97 billion. CBR reported CEO Dov Baharav saying the $375 million acquisition in July of telecom operations support services software vendor Cramer Systems Group had "strengthened it strategically" and was "consistently contributing new wins."Amdocs stood by the forecast that first quarter revenue will show a 17.5 percent rise to $690 million with earnings per share before exceptional items of $0.50. David Sims is a contributing editor for TMCnet. For more articles please visit David Sims' columnist page. What’s the number one VoIP  conference in terms of attendance? What’s the leading VoIP expo for exhibitors in terms of lead generation? And which VoIP industry event will feature special attractions for service providers, resellers, and the enterprise and SMB market, as well as an overview on the future of IP Telephony? Answer: INTERNET TELEPHONY Conference & EXPO EAST, January 23–26, 2007. See you in sunny Ft. Lauderdale! |