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HigherGround and Left Bank Solutions Announce Product and Marketing AllianceLOS ANGELES --(Business Wire)-- HigherGround, Inc., a software developer of call recording, data collection and business intelligence tools, announced an agreement with Left Bank Solutions, Inc., whereby HigherGround will include Left Bank's Monet Workforce Management Suite in the company's product offerings. HigherGround has integrated Left Bank's innovative workforce management solution, Monet(TM), with its Fusion Series 7(TM) product suite of call recording and reporting solutions. The reciprocal agreement between these two industry leaders marks a continuation of HigherGround's strategy of aligning with best of breed technology partners. This bundling approach provides contact centers with the most advanced and integrated workforce optimization solution in the industry. "We anticipate a highly successful partnership," said Chuck Ciarlo, President and CEO, Left Bank Solutions. "With the capabilities provided when combining Monet WFM and the Fusion Series 7 solutions, call centers will have a seamlessly integrated best in class solution that significantly impacts their customer service levels, decreases time-intensive management activities and increases business profitability." HigherGround will represent Monet WFM 4.5, a powerful and affordable workforce management solution for small to mid-size contact centers. The enterprise tool allows contact center managers to accurately forecast call volume and timing, as well as schedule agents by skill set. Terry Ryan, HigherGround's President and CEO, added, "Our companies have been working in tandem for years by providing mutual customers with state-of-the-art technologies. I am pleased to announce this formal partnership. Our objective is to provide clients with an integrated system using the most innovative call recording and workforce management solutions in the market. This arrangement accomplishes our goal." About Left Bank Solutions Left Bank Solutions(TM) is a global provider of workforce optimization solutions for small and medium sized contact centers. Left Bank Solutions enables businesses to leverage their workforce investments by providing efficient deployment of critical resources and effective management of personnel. Results include significant increases in customer service levels and business profitability. The integrated workforce optimization solutions offered by Left Bank Solutions provide customers with powerful workforce optimization systems that allow for immediate, measurable, gains in customer service levels and reduction of contact center costs. For more information about Left Bank Solutions and its products, please visit www.leftbanksolutions.com or call +1-310-207-6800. About HigherGround HigherGround, headquartered in Los Angeles, CA, is a developer of call recording software, monitoring solutions and reporting tools for call centers. HigherGround's proven solutions provide business intelligence for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement. For more information, please visit www.highergroundinc.com. |
