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DIMENSION DATA & BANKNORTH DISCUSS CALL CENTER TRENDS AND TECHNOLOGY AT MAINE TELECOMMUNICATIONS & COMPUTER NETWORKING CONFERENCEDIMENSION DATA & BANKNORTH DISCUSS CALL CENTER TRENDS AND TECHNOLOGY AT MAINE TELECOMMUNICATIONS & COMPUTER NETWORKING CONFERENCE Vint Cerf, Co-Founder of the Internet, To Deliver the Keynote WHAT: This week, at the Telecommunications & Computer Networking Conference (http://www.mtug.org/conferenceMenu.asp), members of the New England telecommunications community will have the opportunity to attend a joint presentation by Dimension Data, a global technology company, and Banknorth North America entitled, "Trends & Technologies: What’s Hot & What’s Not – Reorganizing for Greater Productivity.” In addition, Vint Cerf, recipient of the U.S. National Medal of Technology for co-designing of the TCP/IP protocols and the architecture of the Internet, will be the keynote speaker, providing an insider’s look at how the Internet will continue to revolutionize Maine, across the country and around the world. Kurt Mey, customer interactive solutions specialist for Dimension Data North America (http://www.didata.com), will discuss new process methodologies and emerging trends for improved contact center efficiency and increased capabilities. With more than 20 years of industry experience, Mey will provide an overview of the latest technologies used for call center management based on survey results of more than 160 companies highlighted in Dimension Data's "Contact Center Benchmarking Report": (www.didata.com/Solutions/CustomerInteractiveSolutions/Benchmarking.htm). Drawing on his vast call center management experience in both the newspaper and financial services industries, Jon Cogswell, senior vice president and manager of direct banking for Banknorth, will identify and discuss opportunities to optimize call center productivity. Cogswell will also share best practices for revitalizing business functions and generating positive, tangible results in a variety of call center environments. WHERE: 18th Annual Telecommunications & Computing Networking Conference, Holiday Inn By the Bay in Portland, ME, sponsored by the Maine Telecommunications User Group (MTUG), Cisco, Nortel and MCI. WHEN: This session: Thursday, June 2, 2005, 9:15 a.m. to 10:45 a.m. Eastern in the York room Entire Conference: Thursday, June 2, 2005, 7:30 a.m. to 3:30 p.m. Eastern About Maine Telecommunications User Group MTUG advances the understanding of telecommunications throughout Maine, with a focus on business applications and management, technology, security, training and regulatory affairs. MTUG holds monthly meetings from September to April where end users and vendors discuss the application of the latest telecommunications technology in real-life scenarios. MTUG also shares information about regulatory issues, fraud activity and job opportunities with members. For more information, visit MTUG at www.mtug.org or contact Marge Stockford, Executive Director, at 207-773-0375 or [email protected]. About Dimension Data Dimension Data plc (LSE: DDT), a specialist IT services and solution provider, helps clients plan, build and support their IT infrastructures. Dimension Data applies its expertise in networking, security, operating environments, storage and contact center technologies and its unique skills in consulting, integration and managed services to create customized client solutions. Please visit www.didata.com or call 866-DIDATA US for more information. |