TMCnet News
Avaya Selects IBM OfferingsBy GLENN J. KALINOSKI Executive Editor Customer Inter@ction Solutions IBM announced Monday that Avaya selected IBM WebSphere Voice Server and IBM WebSphere Application Server as the initial speech and middleware platforms for Avaya Voice Portal, Avaya's new Web services-based speech self service platform. The solution is the result of an expanded alliance between the companies. It combines IBM’s experience in middleware and speech technology and Avaya’s background in self service, contact centers and IP telephony. Also, Avaya and IBM have been working together to provide a tighter integration of application development tools and development environments through the Eclipse 3.1 platform. Avaya's new Eclipse-based development tool – the Dialog Designer -- works with IBM WebSphere Eclipse-based tooling, providing commonality and skills re-use for customers and application developers. IBM's WebSphere Voice Toolkit components and the Avaya Dialog Designer help Avaya customers develop, debug and deploy Voice XML applications for Avaya self service solutions. |