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Nuasis Leads VoIP Contact Center Summit at Internet Telephony Conference & Expo in Miami--(Business Wire)-- Nuasis Corporation -0- *T WHO: Nuasis Corporation WHAT: Internet Telephony Conference & Expo WHEN: February 22 - 25, 2005 WHERE: Hyatt Regency Hotel, Downtown Miami, Florida Track: IP Contact Center Summit Session: Choose Wisely: Migrate Your Contact Center to IP Session Date/Time: Tuesday, February 22, 2 - 2:45 pm, EST Speaker: Kevin McPartlan, vice president, business development, Nuasis Session Summary: Companies are increasingly moving to the IP contact center, taking advantage of the IP network and VoIP to reduce operating costs, to improve customer service, and realize infrastructure cost savings. When migrating to an IP contact center system, companies must formulate a plan over a period of time that maps to the operational needs of the contact centers. The plan must take into account the age of existing systems and assess which sites or functional groups will benefit most by moving to an IP solution. In this session, attendees will learn the business reasons for moving to an IP contact center system, the distinctions between a Pure IP contact center system versus an IP-enabled system, and how to formulate a migration plan that best matches the particular needs of the company. Track: IP Contact Center Summit Session: IP Contact Center Shootout Session Date/Time: Tuesday, February 22, 4 - 5:45 pm, EST Speaker: Joe McFadden, vice president, corporate marketing and product management, Nuasis Session Summary: Nuasis joins Cisco, Nortel and Witness Systems in a debate-style discussion about the relative merits of their IP Contact Center solutions and the overall state of the IP Contact Center industry. Loosely based on Internet Telephony Conference & EXPO's successful long-running IP PBX Shootout, this double session promises to be a lively, engaging look at what the industry leaders have to say about their products and their competition. This unique opportunity enables interested parties to get live information directly from the "horses' mouths" as attendees will be given an opportunity to ask the panel their own insightful questions. Track: IP Contact Center Summit Session: IP and Offshoring: Options & Opportunities Session Date/Time: February 23, 2 - 4 pm, EST Speaker: Kevin McPartlan, vice president, business development, Nuasis Session Summary: VoIP enables workers to be distributed anywhere in the world, in effect enabling outsourcing. VoIP is also a technology that lowers costs, making it possible to keep contact centers here in the States. So which is it? Is IP going to save the contact center industry or will it hasten its demise? Many companies who choose to offshore call centers to control costs may end up spending more to manage offshore installations while failing to win customer satisfaction. Attendees will explore the answers to the questions above and learn that if controlling costs is the goal, then not every company needs to offshore their call centers. Deploying IP may in fact be more cost effective than offshoring for some. For others, IP offers the opportunity to implement offshoring as part of a global customer service strategy, not just an opportunity to save money by shipping jobs overseas. *T Press and Analyst Briefings If you are interested in scheduling a briefing at the show with Nuasis, the IP contact center company, to discuss any of the speaking topics above and/or the newest trends in IP contact centers for 2005, or if you're not able to attend the show and would like to schedule a phone briefing with Nuasis, please contact Michelle Basch at 650-318-2386 or at [email protected]. About Nuasis Corporation Nuasis Corporation, the IP contact center company, provides companies with enterprise software that improves customer service and reduces call center operating costs. The company's product, the NuContact Center, is leading the transformation of the customer contact center from proprietary circuit-based ACD switches to IP-based enterprise software applications for intelligently routing customer inquiries via the phone, e-mail, and Web. It competes against call center products offered by companies like Aspect Communications (Nasdaq:ASPT), Avaya (NYSE:AV) and Cisco Systems, Inc. (Nasdaq:CSCO). Headquartered in Mountain View, California, Nuasis has offices in major metropolitan areas across the United States. For more information, contact Nuasis (650) 318-2200 or visit www.nuasis.com Nuasis and NuContact Center are trademarks of Nuasis Corporation. |
