TMCnet News
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[January 21, 2004] Sigma Systems Deploys Service Management Portfolio At Adelphia Communications Sigma Systems has successfully deployed the Sigma Service Management Portfolio at Adelphia Communications. This multi-service product portfolio provides the order management, service provisioning and billing system integration for Adelphia ’s PowerLink High Speed Data and Internet offerings, and lays the OSS foundation for multi-service provisioning of Adelphia’s IP-enabled future services.“One of Adelphia’s most important business initiatives is to increase the speed, performance and subscriber growth for our residential high-speed data offerings,” said Adelphia’s Chief Technology Officer, Marwan Fawaz. “We selected Sigma Systems as a key vendor to automate service delivery processes, accelerate service deployment and improve our bottom-line. Sigma’ s demonstrated global cable deployments and impeccable customer references coupled with its product’s proven architecture were key factors in our decision to implement Sigma’s service management products.” The solution at Adelphia comprises the Sigma Service Management Platform and the Sigma Service Management Suite for Internet services as well as adapters to integrate with third-party billing, device provisioning and e-mail systems. The Sigma Service Management Portfolio facilitates rapid commercial deployment and integrates easily with external systems while providing the necessary scale and performance to manage millions of geographically-spread subscribers. The solution includes pre-defined high-speed data service definitions, a robust and configurable service network topology model and the automated workflow processes to provision high-speed data and Internet services. “The Sigma Service Management Solution provides a configurable and adaptable solution for IP services,” said Adelphia’s Director of High Speed Data Strategy and Product Development, Matt Bell. “The solution was instrumental in our achieving a critical milestone in preparing to deliver all IP related services across our nationwide network. The Sigma solution provides the service management platform for our Adelphia PowerTools OSS infrastructure; which enables us to respond to market demands quickly and effectively.” As part of the implementation, Sigma Systems’ team defined the solution’s requirements, provided product configuration and customizations and integrated its Service Management Platform with Adelphia’s billing systems from CSG Systems and DST Innovis, as well as service infrastructure systems from ADC, OpenWave and SupportSoft. Sigma’s product suite was configured and delivered to Adelphia in under 30 days with all subscribers migrated in 73 days, making this installation fast, efficient and seamless. Today, the suite supports more than one million high-speed data subscribers on Adelphia’s state-of-the-art network. “We are delighted to play a key part of Adelphia’s IP Services framework,” says Tim Spencer, President and COO, Sigma Systems. “Our significant and ongoing investments in our product ensures our cable broadband solutions can be rapidly deployed and easily integrated. Our deployment at Adelphia is a perfect example of our expertise in complex service management environments.” The Sigma Service Management Platform is the core of Sigma’s comprehensive portfolio of service management solutions, which also includes advanced capabilities for subscriber and service provisioning for data services, voice over IP, wireless and satellite services, network and resource management and advanced service quality tools. With more than 8 million subscribers under management world-wide, Sigma Systems is a global leader, recognized in providing the finest solutions in multi-service service management solutions for cable operators. Sigma’s comprehensive capabilities include support for multi-vendor, multi-service networks including Packet cable telephony, SIP telephony, GR303/V5.2 telephony, cable high-speed internet, ISP services, wireless 1x, 2.5G/3G infrastructures, and advanced set-tops. |