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mobilkom austria Extends Relationship with Amdocs to Strengthen Sales Effectiveness ST. LOUIS and VIENNA, Austria, July 6 /PRNewswire-FirstCall/ -- Amdocs , the world's leading provider of billing and CRM for true integrated customer management, and mobilkom austria, the leading wireless service provider in Austria, today announced the successful deployment of Amdocs ClarifyCRM ClearSales. This deployment builds on mobilkom austria's long term relationship with Amdocs and marks an important milestone in its adoption of Amdocs solutions and its move towards a true integrated customer management approach. In addition, the new deployment will help streamline all customer-facing business processes to deliver an unparalleled customer experience, thus creating and capturing maximum value."We are proud of our reputation as an innovator in Austria's mobile communications market," said Claudia Leeb, project manager for the "Business Sales" project, mobilkom austria. "The Amdocs integrated solution has enabled us to maintain our competitive advantage and offer the right products to the right customers through any sales channel and across any customer touch-point. The addition of Amdocs ClarifyCRM sales functionality allows us to streamline sales processes and eliminate product configuration and sales order errors, thereby improving customer loyalty and operational effectiveness." "By adding Amdocs sales capabilities to our integrated billing and CRM solution, our customer-facing sales organization now has the business critical information required to take a more consultative selling approach during all stages of the sales process," said Manfred Kramml, head of business sales department, mobilkom austria. "By taking this step towards enhancing support and information flow across the entire sales lifecycle, mobilkom austria has measurably improved customer relationships, increased operational efficiencies and reduced costs throughout the entire organization." mobilkom austria is now able to unify relevant information across any point in the customer lifecycle -- from marketing, sales, delivery, and billing and settlement to service and support. Amdocs ClarifyCRM sales solution allows mobilkom austria to manage leads throughout the entire sales process - from lead identification through to close; track and measure the effectiveness of marketing campaigns; and gain greater visibility into business performance with enhanced forecasting capabilities. "Amdocs' deep industry expertise and comprehensive solutions enable communications services providers around the world to transform themselves to an integrated customer management business model, putting customers at the center of everything they do," said Michael Matthews, chief marketing officer for Amdocs. "We're happy to provide mobilkom austria with a seamless solution to automate key customer-facing business processes at all stages of the customer lifecycle, and we look forward to continuing to support its efforts to better serve its customers and maintain a distinct competitive advantage." mobilkom austria has also built a contact activity object into the Amdocs system, enabling account managers to generate reports prior to customer site visits, as well as record, track and assess details from the visits. Using the system, account managers can access and distribute prospect information from external sources in real-time, allowing mobilkom austria to identify and quickly capitalize on new opportunities. About mobilkom austria mobilkom austria was founded in 1996, and since then has remained Telekom Austria Group's most successful venture. With year end of 2003, mobilkom austria with its majority holdings VIPnet (Croatia), Si.mobil (Slovenia) and mobilkom [Liechtenstein] -- the mobilkom austria group -- counted more than 4,7 million customers and 3656 employees -- bringing revenue of 2.030,2 million EUR. With year end of 2003 the EBITDA rose to 727,1 million EUR. mobilkom austria has passed another milestone -- Europe`s first national UMTS network was launched on September 25, 2002 and the Customer Launch of the third generation started on April 25, 2003. About Amdocs Amdocs combines innovative software products and services with deep business knowledge to deliver true integrated customer management to the world's leading services companies. Our best-in-class billing and CRM products seamlessly link all customer-facing business processes -- marketing, sales, ordering, delivery, fulfillment, billing, settlement, service, support, and analytics -- resulting in stronger, more profitable customer relationships. Amdocs enables its customers to implement their business strategy with rapid return on investment, lower total cost of ownership and improved operational efficiencies. A global company, Amdocs employs over 9,000 IT professionals and serves customers in more than 40 countries around the world. Amdocs reported revenue of nearly $1.5 billion in fiscal 2003. For more information, visit Amdocs at http://www.amdocs.com/ . Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the mobile, wireline and IP business segments, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F, filed on December 24, 2003 and our Form 6-K filed on February 17, 2004. Media Contacts: Amdocs Chris Loncto Access Communications for Amdocs +1-917-522-3524 E-Mail: [email protected] Amdocs CONTACT: Chris Loncto of Access Communications, +1-917-522-3524,[email protected], for Amdocs Web site: http://www.amdocs.com/ |