TMCnet News
ComponentOne and KnowledgeBroker Join Forces to Offer an Integrated Self-Service Help Desk Solution ComponentOne announced a partnership with KnowledgeBroker (KBI) to offer an integrated Self-Service help desk solution. This partnership will enable Help Desks to implement a complete Self-Service solution with a robust knowledgebase containing reference to a variety of IT and related technologies in days, rather than weeks or months.“Companies around the world are asking for an affordable alternative for computer support solutions,” said Brad Stanley, Managing Director of KnowledgeBroker, Inc. “KBI KnowledgeBases delivered through Component One’s Response system, deliver this type of solution to small and medium sized companies and give them the productivity edge they require.” KnowledgeBroker is a leading provider of technical support solutions for IT Help Desks. By integrating KnowledgeBroker's technical support knowledge into Response’s Self-Service solution, customers of both companies can employ knowledge-based Self-Service solutions with little implementation and knowledge development effort. For more information about KnowledgeBroker, visit www.kbi.com. "Now that Response can integrate with a fully developed knowledgebase, this partnership confirms our commitment to the help desk industry and to supplying small to medium-sized organizations a headache-free Self-Service solution," said Sunny Wong, Managing Director of ComponentOne. ComponentOne Response provides organizations with a Self-Service solution that is easy to implement and maintain. Utilizing Response, companies will be able to deploy knowledge for use on the Internet and via email for their customers or employees, and benefit from Response’s search, e-mail management, scalability and self-learning capabilities. Additionally, Response utilizes natural language technology, allowing users to ask complete questions and receive accurate answers in English, French, Dutch, and a variety of other languages. Response helps reduce the number of calls and provides consistent answers rapidly, thereby increasing call center efficiency and effectiveness. Availability Response is licensed as a renewable annual subscription. Although most users will be able to implement Self-Service solutions easily on their own, professional services including training, implementation, customization and integration are also available. For complete details contact [email protected]. For more information about ComponentOne Response, visit http://www.componentone.com/response |