TMCnet News
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[November 20, 2003] E.piphany and Concerto Software Form Marketing Alliance E.piphany Inc. and Concerto Software Inc. announced a marketing alliance to offer telesales organizations a complete solution for increasing the productivity and effectiveness of outbound telesales campaigns and maintaining compliance with federal regulations.The companies said that customers who license the E.piphany TeleSales software solution and Concerto Software's Unison or EnsemblePro solution will enable their telesales organizations to better coordinate and execute marketing campaigns and outbound call queues with customer profile and order management processes. Those companies will be able to execute a high-volume of outbound calls, while simultaneously ensuring compliance with the latest regulatory requirements, according to E.piphany and Concerto Software. Concerto Software's Unison solution is designed for businesses that undertake extensive telemarketing, proactive customer contact, and collections campaigns. EnsemblePro is a unified contact center solution that has been built from the ground up to incorporate the functionality required by multimedia contact centers -- including automatic call distribution (ACD); IVR; predictive dialing; Web chat and collaboration; and universal queuing, recording, reporting and administration. |