TMCnet News
|
[November 14, 2003] Report on Call Center Budgeting Released Credit card and financial services companies lead the pack when budgeting for call center activities. According to Purdue University research, credit card companies allocate 5.03% of their total budget to their call centers.Recent research from Cutting Edge Information reveals that successful companies combine revenue-driving and cost-cutting strategies to transform their call centers into profit centers. "Managing Financial Services Call Centers," available at http://www.cuttingedgeinfo.com/FS80_Call_Centers/, contains budget and staffing metrics as well as strategies and tactics to enhance overall call center efficiency and boost customer satisfaction. The report unveils performance improvements that top companies have used to educate and retain high-caliber staff. |