TMCnet - World's Largest Communications and Technology Community



T-Mobile Takes J.D. Power's Top Spot - AGAIN - for Wireless Customer Care
[January 31, 2019]

T-Mobile Takes J.D. Power's Top Spot - AGAIN - for Wireless Customer Care

So THIS is what "we won't stop" means. J.D. Power today announced that T-Mobile (News - Alert) (NASDAQ: TMUS) has received the highest score in the 2019 J.D. Power U.S. Wireless Customer Care Full-Service Study-Volume 1 - yet again! This is T-Mobile's third-consecutive time at number one and marks the 17th time T-Mobile ranks highest among full-service providers. The Un-carrier has been in the top of the rankings more times than any other wireless provider in the history of the study. That's a whole lotta not stopping, which makes for a whole lotta happy customers.

"Nobody is doing Care like the Un-carrier, and we have the J.D. Power results to show it! With Team of Experts our customers get a dedicated team of superstar humans, not an infuriating maze of robots, " said John Legere, CEO of T-Mobile. "Taking the top spot again is just more proof that we are doing it right and that our Retail and Care teams are the best in the biz!"

Last year, T-Mobile completely revolutionized the customer care model when they launched Team of Experts nationwide and ended the biggest customer service pain points: the hated phone menu and the call center runaround. T-Mobile Team of Experts puts people first and gives customers a dedicated team to answer their call or message with no bots, no bouncing and no BS.

The J.D. Power results show a clear customer affinity for the T-Mobile care experience, whether it be on the phone, in-store, via online chat or self-serve options. And while options like the T-Mobile App and make life easier, it's no surprise that T-Mobile Team of Experts is delivering an unprecedented level of customer delight that is unmatched among Full Service wireless providers. T-Mobile Care teams got high marks for being courteous, knowledgeable, communicating clearly and resolving customer issues quickly. High. Five.

For more information about T-Mobile and the 2019 J.D. Power U.S. Wireless Customer Care Full-Service Study-Volume 1, please visit

About T-Mobile US, Inc.

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. Our advanced nationwide 4G LTE (News - Alert) network delivers outstanding wireless experiences to 79.7 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit

[ Back To's Homepage ]

Technology Marketing Corporation

35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2019 Technology Marketing Corporation. All rights reserved | Privacy Policy