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T-Mobile Takes J.D. Power's Top Spot - AGAIN - for Wireless Customer CareSo THIS is what "we won't stop" means. J.D. Power today announced that T-Mobile (News - Alert) (NASDAQ: TMUS) has received the highest score in the 2019 J.D. Power U.S. Wireless Customer Care Full-Service Study-Volume 1 - yet again! This is T-Mobile's third-consecutive time at number one and marks the 17th time T-Mobile ranks highest among full-service providers. The Un-carrier has been in the top of the rankings more times than any other wireless provider in the history of the study. That's a whole lotta not stopping, which makes for a whole lotta happy customers. "Nobody is doing Care like the Un-carrier, and we have the J.D. Power results to show it! With Team of Experts our customers get a dedicated team of superstar humans, not an infuriating maze of robots, " said John Legere, CEO of T-Mobile. "Taking the top spot again is just more proof that we are doing it right and that our Retail and Care teams are the best in the biz!" Last year, T-Mobile completely revolutionized the customer care model when they launched Team of Experts nationwide and ended the biggest customer service pain points: the hated phone menu and the call center runaround. T-Mobile Team of Experts puts people first and gives customers a dedicated team to answer their call or message with no bots, no bouncing and no BS. The J.D. Power results show a clear customer affinity for the T-Mobile care experience, whether it be on the phone, in-store, via online chat or self-serve options. And while options like the T-Mobile App and MyTMobile.com make life easier, it's no surprise that T-Mobile Team of Experts is delivering an unprecedented level of customer delight that is unmatched among Full Service wireless providers. T-Mobile Care teams got high marks for being courteous, knowledgeable, communicating clearly and resolving customer issues quickly. High. Five. For more information about T-Mobile and the 2019 J.D. Power U.S. Wireless Customer Care Full-Service Study-Volume 1, please visit www.jdpower.com. About T-Mobile US, Inc. As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. Our advanced nationwide 4G LTE (News - Alert) network delivers outstanding wireless experiences to 79.7 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com.
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