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: ProtoCall One strengthens its sales team with high profile appointment; Louise Forgan joins ProtoCall One as sales consultant(M2 PressWIRE Via Acquire Media NewsEdge) RDATE:17012011 ProtoCall One, the leading contact centre consultancy and systems integrator, has recruited Louise Forgan as a sales consultant to join the ProtoCall One sales team led by commercial director, Jason Sparks. Louise joins ProtoCall One from contact centre consultancy RXP, now part of the Panther Group, where she worked for nearly five years as a consultant. Previous to RXP, she had senior positions at a number of high profile contact centre companies, including Datapoint, AT&T, Lucent Technologies and Avaya. With Datapoint, Louise was responsible for selling high value contact centre solutions to some of the UK's leading companies. At Avaya, Louise was an account director responsible for managing key clients such as IBM, BT and car rental brands Budget and Avis. Louise is a graduate with a business degree from the University of Glamorgan, and lives with her family in the New Forest, where she enjoys playing hockey to county-league level. She is also a keen walker and is planning to walk the 97-mile West Highland Way during 2011, walking from Milngarvie on the outskirts of Glasgow to Fort William. Jason Sparks, commercial director, ProtoCall One, said: "We welcome Louise to ProtoCall One - her background and experience across the contact centre industry is exceptional and we are confident she will become a vital member of our sales team. ProtoCall One forged ahead strongly during 2010 with a number of key senior appointments and we are now well placed to fully capitalise on market opportunities in 2011." Keep updated with news & events: click here to join the ProtoCall One Linkedin Group About ProtoCall One ProtoCall One is a leading contact centre consultancy and systems integrator, specialising in multi-channel communications, virtual contact centres and workforce optimisation. The company provides solutions to help businesses improve how they connect with their customers across multiple contact channels such as email, web chat, SMS and social media. ProtoCall One helps contact centre operations to improve customer experience; set and manage agent efficiency and effectiveness KPIs; optimise proactive outbound productivity; and use social media communications to engage in positive dialogue with customers. In addition, ProtoCall One helps operators implement virtual contact centres; integrate home agents; fully exploit self-service and proactively reduce call volumes. ProtoCall One also assists companies to implement best practice in contact centres enabling them to win industry awards. At a higher level, ProtoCall One works with contact centre operations heads to benchmark current performance and build business cases for future technology investment. The company is now regarded as the UK's leading Genesys expert. It delivers innovative solutions for major UK and global organisations, both direct and working alongside systems integration partners including BT and Cable & Wireless Worldwide. The company supports global customers from its offices in Buckinghamshire, UK and Sydney, Australia. For more information, please visit www.pc-1.co.uk ProtoCall One sales enquiries: Jason Sparks, Commercial Director, ProtoCall One Tel: +44 (0)7966 076585. Email: [email protected] ProtoCall One marketing enquiries: Rob Sherwin, Head of Marketing, ProtoCall One Tel: +44 (0) 07765 231023. Email: [email protected] ProtoCall One media enquiries: Miles Clayton or Simon Bennett, Agility PR Limited Tel: +44 (0) 1992 587439. Email: [email protected] ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to [email protected])). (c) 2011 M2 COMMUNICATIONS |