[July 02, 2018] |
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NICE Wins Two Consumidor Moderno Awards, Re-Affirming It's Market Leadership in Latin America
NICE (Nasdaq: NICE) today announced that it has won accolades in
two categories of the Consumidor Moderno (Modern Consumer) awards. The
company was recognized in Digital Recording and Speech Analytics
categories after having received the highest average ratings from
customers and users on three key indicators evaluated, namely customer
satisfaction, continuity of use and recommendations by third parties.
At the awards ceremony held on May 29, 2018 the company was honored for
demonstrating excellence in:
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Digital Recording: The NICE AIR and Engage recording platform which
captures, stores and encrypts interactions across any channel to
support organizational compliance, and quality practices. It powers
rich real-time applications, enables seamless communications between
various contact center systems and delivers greater integration with
third party technologies and business applications for lower TCO.
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Speech Analytics: NICE Nexidia (News - Alert) helps organizations become analytical
by nature by uncovering insights about customer behavior over their
full journey with the enterprise, driving longer lasting relationships
and improving business outcomes. Designed to turn customer
interactions into actionable results, NICE Nexidia's purpose-built
analytics measure progress in meeting customer satisfaction and churn
reduction goals.
Winning this award further fortifies the company's leadership and
strength in analytics, a strategic pillar for NICE. The company has
exhibited significant strength and commitment to this domain via the
acquisition of Nexidia in January 2016. Forrester Research (News - Alert) recently
named NICE Nexidia a leader in their 'The Forrester New Wave™: AI-Fueled
Speech Analytics Solutions, Q2 2018' report. A
complimentary copy of the report is available for download. The
Forrester Research report pointed out NICE Nexidia's full range of
speech analytics functionality, with its particularly powerful search
and conversational analytics features as well as the ability to drive
business value in the contact center and beyond. The solution's accurate
proprietary language models and support for a wide range of languages
were also cited in the report.
Yaron Hertz, President, NICE mericas said "The fact that NICE has been
presented with awards in multiple categories for several consecutive
years is a testament to our ability to harness innovation for direct
value delivery to our customers and users in Brazil. We're committed to
helping improve the customer journey at every touchpoint.
Roberto Meir, CEO of Grupo Padrão, responsible for Consumidor Moderno
Award said "Our award recognizes companies that always work on
delivering the best to the consumer and mobilize all their efforts to
deliver more complete and satisfying experiences. We're proud to honor
NICE with multiple awards again this year."
In its 19th year, the Consumidor Moderno Award annually
recognizes companies that care about and maintain a commitment to
excellence in the quality of their relationship with the customer. The
award is organized by Centro de Inteligência Padrão (CIP), a business
unit responsible for the production of research and studies focused on
the aspects that guide the relationship between companies and clients in
Brazil. For the second consecutive year, the award organizers count on
the partnership with OnYou, that specialize in quality service audit in
the country, using the Hidden Client methodology and differentiated
analysis methodology.
About NICE NICE (Nasdaq: NICE) is the world's leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Camargo, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company's customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company's Annual Report on Form 20-F. Statements with respect to
Mattersight, are subject to risks associated with the closing of the
acquisition, including the completion of the Company's tender offer to
purchase the outstanding share capital of Mattersight and customary
closing conditions, such as regulatory approvals. The forward-looking
statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180702005365/en/
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