TMCnet News
NextNine honored with CRM Excellence AwardNextNine Receives 2007 CRM Excellence Award from Customer Interaction Solutions Magazine Virtual Support Engineer™ Singled Out For Helping Clients Improve CRM Tel Aviv, Israel, (15 May, 2007) — NextNine, the leading global provider of support automation solutions announced today that Technology Marketing Corporation (TMC (News - Alert))’s Customer Interaction Solutions® magazine (www.cismag.com) has named its Virtual Support Engineer™ as a recipient of a 2007 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982. NextNine’s patented Virtual Support Engineer™ (VSE) is a small footprint JAVA software that can be downloaded on demand or permanently installed at the customer site. A single Virtual Support Engineer™ can automate the service, support and maintenance of a single or multiple installed software and hardware systems. The VSE™ is based on an innovative paradigm which automates manual service and support activities performed by service engineers, IT managers and users, with flexible software that acts just like a human engineer. Specifically, this state-of-the-art Virtual Support Engineer™ communicates with deployed systems using a variety of protocols and can access files, run commands and queries, scan logs, as well as actively fix, patch and update applications, devices and systems. “With the ever-increasing emphasis on customer satisfaction, service and support, we are honored to be recognized by CIS as the industry’s best provider of support automation solutions,” said Adi Dulberg, CEO, NextNine. “A known industry fact is that service, support and maintenance revenues are the primary drivers of economic growth. In fact, in enterprise software companies it typically accounts for 70% of total corporate revenue growth and 60% of Earnings per Share (EPS), and in hardware companies, service, support and maintenance accounts for a stunning 98% of total corporate revenue growth.” “The Eighth Annual CRM Excellence Awards commend the companies that have proven to be true CRM partners to their customers and clients. NextNine has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions. The Eighth Annual CRM Excellence Award winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Award is based on hard data, facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. The CRM Excellence Award winners for 2007 can be found in the May and June issues of Customer Interaction Solutions magazine. About NextNine NextNine, founded in 1998, is the leading global provider of innovative support automation solutions. NextNine Service Automation Ecosystem Edition automates support processes for the entire service ecosystem to ensure efficient, superior services while maintaining low OPEX (News - Alert). The unique capabilities of NextNine's patented Virtual Support Engineer™ facilitate automation solutions including Self-Support, Assisted Support, Proactive Support, Managed Service and Partners Support. NextNine’s solutions are deployed by global leaders such as GE Healthcare, Allscripts, Comverse (News - Alert), Openwave and airwide solutions. For more information, visit us at www.NextNine.com. About Customer Interaction Solutions Celebrating 25 years as the voice of the contact center, CRM and teleservices industries, Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Senior management decision makers, as well as customer interaction professionals rely upon Customer Interaction Solutions to keep them current in the most critical technologies and services for the contact center. In fact, 65,000 subscribers turn to Customer Interaction Solutions magazine with an additional 165,000 pass-along readers. About TMC Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY, IMS  Magazine and Unified Communications (News - Alert) (launching summer 2007). TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.003 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)For more information about TMC, visit www.tmcnet.com. # # # |