TMCnet News
NEW Launches ServiceBench MobileSMSTERLING, Va. --(Business Wire)-- N.E.W. Customer Service Companies Inc. (NEW) announces the launch of ServiceBench Mobile, its new suite of mobile applications for servicers that turns their mobile phones into dispatch and parts management systems. Phase one of the launch took place fall 2009 and it is now being integrated into NEW's service network as a solution for maximizing dispatch efficiencies. "The world continues to become more mobile and technologically savvy, and we continually work to create solutions that support these new trends and the needs of our customers," said Louis Rose, vice president, ServiceBench operations. "Our mobile application combines a common tool, the mobile phone, with advanced technical databases that improve overall connectivity, communication and efficiency throughout a service network." ServiceBench Mobile acts as a great customer service tool by allowing service administrators to track and monitor dispatches, service provider issues and customer complaints in real time. The tool can be used to conduct carry-in, depot, in-store and in-home service calls. Also, ServiceBench Mobile significantly improves dispatch management by providing servicers with information about daily scheduled work appointments, allowing them to quickly update the status by indicating whether the dispatch has been rejected, accepted or completed. Service providers can obtain service history and entitlement information from the system as well as manage the parts ordering needed for specific tasks. The mobile applications can be accessed from any web-enabled device as long as the mobile phone or other gadget has a web browser. A user-friendly interface has been created that can transition seamlessly among the most popular web-enabled mobile devices. "We have received very positive feedback from servicers in our network who adopted this tool early, and we are already planning to add new features to the applications," said Rose. "We want to ensure that this tool encompasses all of the key functions that a servicer relies upon to complete a successful service call." Learn more about NEW's mobile application at the 2010 Consumer Electronics Show (CES (News - Alert)) by visiting NEW in booth #8626 in the Central Hall. CES runs Jan. 7-10, 2010, in Las Vegas, Nev. Also stay up-to-date with company announcements by visiting NEW on Facebook (News - Alert) at tinyurl.com/NEWcorp and on Twitter @newcorptweets. About N.E.W. Customer Service Companies Inc. (NEW) NEW is the leading provider of extended service plans, buyer protection services and product support, providing coverage to more than 150 million consumers. Founded in 1983, NEW offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the consumer ownership experience. NEW's services provide revenue opportunities while building customer loyalty at every touch point from purchase through trade-in to next purchase. Based in Sterling, Va., NEW operates 10 U.S.-based call centers and nine work-at-home locations supported by a team of more than 5,800 employees. For more information, please visit NEW at www.newcorp.com or call 1-800 WHAT'S NEW (1-800-942-8763). |
