Majesco Announces Launch of Next Generation Customer Portal - Majesco Digital Customer360 for P&C
Majesco, a global leader of cloud insurance software solutions for insurance business transformation, today announced the launch of Majesco Customer360 for P&C, a next generation customer portal. Majesco Digital Customer360 for P&C is an accelerator that is designed through the customer lens to enable easier and more seamless interactions across service, billing and claims - an intentional upgrade from the typical transactional experience through separate portals and applications.
"As insurers digitally enhance front-end capabilities to elevate customer experiences (CX), next-generation customer portal solutions must synchronize engagement across the value chain touchpoints to deliver a more engaging, holistic experience," stated Manish Shah, President and Chief Product Officer for Majesco. "Built on Majesco Digital1st® Insurance no code / low code platform, Majesco Digital Customer360 for P&C provides that next-gen customer experience that compares to today's leading digital companies. The collaboration between the Majesco and KPMG teams has been phenomenal, delivering a truly next generation portal platform."
Majesco engaged KPMG in the customer experience design and development of the solution using Majesco Digital1st® Insurance, a no code / low code platform with robust insurance content. This new, innovative solution simplifies the interactions for customers on a single platform including:
"We saw very early on that the Majesco Digital1st® Insurance platform provided an amazingly rich set of insurance content and capabilities to rapidly build digital solutions that can accelerate insurer's digital transformation," stated Jeanne Johnson, Principal at KPMG. "Together, leveraging each other's research, knowledge and expertise, we have developed an amazing customer experience solution that redefines customer experience for the digital age. Rather than multiple portals and separate points of interactions, Majesco Digital Customer360 for P&C offers a ground breaking new solution with speed, scale and security."
Customers' pace of digital adoption is accelerating, and insurers must go beyond the basic portals that automate customer tasks or transactions. Insurers need to move from transactions to experiences. To regain customer trust and satisfaction, insurers now must consider all dimensions of the customer experience across the value chain, creating a next-generation customer experience that is much closer to the "Amazon experience." Majesco's 2021 Strategic Priorities Research found that Digital Leaders are widening the gap over the next three years by 102% as compared to Laggards and 28% for Followers, separating themselves from the pack.
"Policyholders today expect an integrated, unified, and cohesive experience that services all their needs. With the emergence of Digital Platforms, this vision now can now become a reality. Insurers can orchestrate the complexities of technologies to deliver an experience tailored to the customer rather than the technology that is servicing their needs. Insurers can now flip the lens - delivering services that delight the customer!" Karen Furtado, SMA (News - Alert) Partner.
Majesco and KPMG have held multiple roundtables to discuss this next-gen approach and have established a Charter Client program for the first early adopters.
Majesco is the leading software partner to both the P&C and L&A insurance markets to modernize, optimize and innovate their businesses at speed and scale. Over 330 insurers, from greenfields, start-ups and MGAs to the largest insurers, reinsurers and brokers use Majesco's next generation SaaS (News - Alert) platform solutions of core, data and analytics, digital, distribution, absence management and a rich ecosystem marketplace of established and InsurTech partners to build the future of insurance.
Our technology, expertise and leadership help insurers innovate and connect to build the future of their business. With over 825 successful implementations and over 65% of our customers on Cloud with Majesco platform solutions, together we have an amazing track record of innovation and real-world results. For more details on Majesco, please visit www.majesco.com.