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Global $9.5 Bn Hosted PBX Market 2018-2023 by Solution, Service, Organization Size, and Vertical -
[April 12, 2018]

Global $9.5 Bn Hosted PBX Market 2018-2023 by Solution, Service, Organization Size, and Vertical -

The "Hosted PBX Market by Solution, Service (Virtual Deployment, Virtual Assistance & Support, Online Charging Services, Emergency Call Routing Services, Protocol Management Services), Organization Size, Vertical, and Region - Global Forecast to 2023" report has been added to's offering.

The global hosted PBX market size is expected to grow from US$4.73 billion in 2018 to US$9.5 billion by 2023, at a CAGR of 14.9% during the forecast period.

The hosted PBX market is gaining traction due to the rising need of enterprise mobility and the rising adoption of the cloud and unified communications. Furthermore, low CAPEX and TCO, and the necessity to upgrade from traditional PBX to cloud-based PBX, are driving the market. However, security and privacy concerns are restraining the hosted PBX market growth.

The healthcare vertical is leading in the adoption of hosted PBX solution and associated services, as these solutions and services provide reliable communication in providing care to patients. Hosted PBX solutions offer features and functionalities, such as instant messaging and real-time communications, to enable practitioners to stay connected in the high-paced complex healthcare environment.

In the healthcare vertical, communication and collaboration among staff members is critical to provide immediate care, which is also a factor driving the adoption of hosted PBX and UCaaS (including features, uch as IP telephony, real-time location system, and dual-mode phones) in this vertical.

The hosted PBX market includes major vendors, such as Cisco Systems (US), AT&T (US), Avaya (US), BT Group (UK), Mitel Networks (Canada), 8x8 (US), Polycom (US), Comcast (News - Alert) Business (US), MegaPath (US), CenturyLink (US), RingCentral (US), and XO Communications (US). The other players include Ozonetel (India), Nexge Technologies (India), BullsEye Telecom (News - Alert) (US), TPx Communications (US), Telesystem (US), OneConnect (Canada), InterGlobe Communications (US), 3CX (Turkey), Star2Star Communications (US), Nextiva (US), NovoLink Communications (US), Datavo (US), and Digium (US).

Market Dynamics


  • Rising Need for Enterprise Mobility
  • Low Capex and TCO
  • Rising Adoption of the Cloud and UC
  • Necessity to Upgrade from Traditional PBX to Cloud-Based Pbx


  • Security and Privacy Concerns


  • Rising Adoption of the Telco Cloud
  • Advent of WebRTC
  • Growing Trend of Network Convergence and UC Applications


  • Growing Concerns About QOS

Key Topics Covered

1 Introduction

2 Research Methodology

3 Executive Summary

4 Premium Insights

5 Market Overview

6 Hosted PBX Market, by Component

7 Hosted PBX Market, by Service

8 Hosted PBX Market, by Organization Size

9 Hosted PBX Market, by Vertical

10 Hosted PBX Market, by Region

11 Competitive Landscape

12 Company Profiles

  • AT&T
  • BT Group
  • Cisco (News - Alert) Systems
  • 8X8
  • Avaya
  • Megapath
  • Centurylink
  • Polycom
  • Mitel Networks
  • Ringcentral
  • Comcast Business
  • XO Communications (News - Alert)
  • Ozonetel
  • Nexge Technologies
  • Bullseye Telecom
  • TPX Communications
  • Telesystem
  • Oneconnect
  • Interglobe Communications
  • 3CX
  • Star2Star Communications (News - Alert)
  • Nextiva
  • Novolink Communications
  • Datavo
  • Digium

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