FarEye Launches Online Returns Management to Help Retailers Deliver a Seamless Consumer Experience
With the continuous growth of omnichannel commerce, including direct store and home shipments, as well as the complexity of global sourcing, returns and exchanges challenges are mounting. A well-crafted returns management system has a direct impact on a company's cost of doing business and customer loyalty. That's why FarEye has introduced an online returns management solution to simplify the returns experience for customers by removing friction from returns and exchanges and creating new revenue opportunities for retailers.
FarEye's online returns management solution gives brands a customized returns strategy to streamline return and exchange requests, inventory, logistics, and processing and connect every point in the return cycle. The solution offers in-depth functionality for picking up, receiving, inspecting, and processing returns and exchanges. Furthermore, FarEye is uniquely able to layer those return flows on top of your existing "forward" delivery network driving speed, efficiency while driving return costs down.
"Seventy-eight percent of consumers consider the quality of returns service when choosing where to shop. This goes to show that today's consumer expects the returns process to be just as consistent as the delivery experience and both must be seamless in order to retain loyalty and repeat purchases," said Suvrat Joshi, chief product officer, FarEye. "Our online returns management capability gives retailers the ability to offer its end customers an efficient returns and exchanges process that also directly impacts a retailer's margins, from sales to revenue to customer retention."
FarEye's returns management solution simplifies the returns experience for consumers through these capabilities:
"With more than 30% of all items ordered online returned, retailers must provide a consistent, branded returns experience to the end consumer, just as they do with their delivery experience. FarEye is providing a 360-degree view of returns which will help logistics leaders identify issues faster, track key metrics and ensure exceptional customer experience levels," Joshi concludes.
FarEye's Intelligent Delivery platform turns at-home deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye's unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye has 150+ customers across 30 countries and five offices globally. FarEye, First Choice for Last Mile.