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CRM manager Doubles Customer Base in 2009MALVERN, Pa., Nov 18, 2009 /PRNewswire via COMTEX/ -- CRM manager, a leading software-as-a-service (SaaS) implementation and integration firm, today announced the doubling of its customer base since 2008, signing agreements with more than 100 new customers in 2009. "As companies of all sizes become more versed in the immediate value of cloud computing, we are consistently depended upon to deliver smart, innovative, and appropriate solutions that go beyond traditional sales and marketing solutions," says Andy Atkins, Founder and CEO of CRM manager. "We are pleased to provide additional cloud solutions as our current strategic partners expand their offerings and as relationships are forged to add new cloud solutions. With salesforce.com, we have added expertise beyond SFA to include service and support solutions, portals, integration services and Force.com platform development. In addition, we entered into a strategic relationship with Google to provide implementation and consulting services for their Google Enterprise Apps, which deliver enterprise email and collaboration solutions. We've also entered into partnerships with many AppExchange solutions providers who offer applications that integrate with salesforce.com, which allows us to provide our customers with innovative applications we can successfully recommend and implement," says Sam Malandra, Executive Vice President of Sales and Marketing for CRM manager. This product line expansion and the building of expertise in these areas have allowed CRM manager to expand their customer base beyond their traditional corporate or mid-market accounts. They are now successfully servicing divisions of enterprise accounts in the region, including an expanded vertical market focus on: technology, chemical and healthcare industries with specific concentration on healthcare providers and device manufacturers. "One of our more exciting expansion areas is our Force.com development practice with the hiring of Gopal Gorthi, our new Chief Technology Officer. As we continue to invest in experienced and talented developers, our customers benefit - as well as the entire cloud computing community," adds Atkins. "We are using the Force.com platform to expand the functionality of salesforce.com and to develop new applications that replace existing legacy applications - legacy applications that have limited functionality, long development timelines and high maintenance costs. We are also developing several new Force.com applications for the AppExchange that will enable us to help current customers expand their usability and adoption, plus increase revenue. It's a very exciting time for our company." In addition, with substantial emphasis on cost management and increasing pressures on technology budgets due to the economy, a large number of companies are also turning to CRM manager to provide ongoing consulting in order to enhance and evolve their cloud applications. The company's on-demand, ongoing consulting plan, the CRM manager Plan, allows customers to reap the benefits of a certified consulting team with years of salesforce.com experience for a minimal monthly investment. Most customers consider CRM manager an extension of their organization that requires no overhead, yet provides them with timely and valuable consulting service. According to Atkins, "Nearly 70% of our customers are currently participating in our ongoing consulting plan. We see that number increasing in the months ahead given our customers' increasing desire to manage cost while still customizing the application and taking advantage of new functionality as it becomes available." About CRM manager CRM manager is a leading SaaS implementation and integration firm, specializing in salesforce.com and Google Enterprise Apps. As a full-service consulting partner, CRM manager empowers organizations by driving business value through a disciplined approach, innovative on-demand technology and strong business expertise. Headquartered in Malvern, Pennsylvania, the firm's business model offers complete business process consultancy and SaaS expertise in application configuration, analytics, Force.com development, integration, education and ongoing consulting services, resulting in rapid deployments, increased user adoption and a greater competitive edge for its clients. For more information, visit www.crm-manager.net. Media Contact Greta Springett Director of Marketing 610.889.5020 [email protected] SOURCE CRM manager http://www.crm-manager.net |