CPaaS Solutions from IntelePeer to Improve Operations and Customer Experience for Life Storage Inc.
IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, today announced that its flexible and scalable Atmosphere SIP for trunking and Atmosphere Voice Services for Interactive Voice Response (IVR) is providing functionality to improve operations and customer experience-24/7/365- for Life Storage Inc., a nationwide self-storage company.
"We are happy with the results from IntelePeer's (News - Alert) solutions and solid support services," says Life Storage Vice President of IT Jeff O'Donnell. "Since implementation, we have seen a shift internally and externally, particularly with its SIP trunking, which includes redundancy and spillover, and the ability to offer automated payment through IVR."
Headquartered in Buffalo, New York, Life Storage employs more than 2,000 people and operates more than 1,000 self-storage facilities encompassing approximately 70 million net square feet in 34 states. Because customers depend on the company for 24/7 support and direct access to their storage units, reliable and convenient communication options are essential. In any given month, the company accumulates more than a million call minutes.
IntelePeer's secure, flexible and reliable Atmosphere SIP trunking voice services gives companies like Life Storage the ability to easily manage and order trunks, make payments and view cll reporting on demand. With certifications for the top PBX (News - Alert) & SBC vendors and deployment expertise for just about anything on the market, Atmosphere SIP seamlessly integrates any technology or equipment. Additionally, with the convenience of Payment IVR (part of IntelePeer Managed Services) processed through credit card merchant Slim CD, customers can call in and be identified by their phone number, or an alternative method, then select an option to pay by phone.
"As a leader in CPaaS, we understand how vital it is to a company to provide the best customer experience possible," says IntelePeer Chief Commercial Officer Jeremy Jones. "As companies recognize the importance of a customer-centric focus, more are turning to IntelePeer to help them accommodate growth, provide impeccable customer service all year round and make technology part of its competitive advantage."
IntelePeer's Atmosphere CPaaS platform enables companies to engage with customers through a variety of innovative tools and features including, voice, SMS and social messaging, AI-enabled automation and communications routing and access on-demand analytics for actionable intelligence.
For more information, visit: www.intelepeer.com.
IntelePeer delivers rapidly deployable communications solutions for an always connected world. Powered with AI and analytics, our omnichannel platform instantly improves your customers' communications experience. IntelePeer provides industry leading time-to-value with automated communications solutions that work seamlessly with existing business software and infrastructure. Our no code templates, low code, co-creation, and developer API options provide customers with simple, easy-to-use tools that can be utilized by anyone and are also accessible through developer APIs. For more information visit: IntelePeer.com
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