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Businesses to Deliver Omnichannel Customer Experiences with New Additions to Vonage Conversational Commerce, powered by Jumper.aiNew Mobility and Engagement Features include Mobile App, AI-Powered Widgets and Messaging Channels HOLMDEL, N.J., June 29, 2023 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has added new features and capabilities to their Vonage Conversational Commerce, powered by Jumper.ai solution. With these updates, businesses are empowered to elevate engagement with customers across all channels, with features to enhance mobility via live chat and messaging from any device or platform. Vonage Conversational Commerce updates enhance mobility via live chat and offer messaging from any device or platform. Vonage Conversational Commerce Mobile App Attentive Widget
Attentive Widget differentiates from other chat widgets in the market for its laser-focus on e-commerce and broad capabilities, with the ability to live chat, share products, fill orders and make payments all from within the widget. Engaging with customers and starting a conversation with the right context, these conversations can be embedded anywhere - websites, product pages, blog articles, FAQ pages, and more. "As technology advances and customer expectations evolve, businesses must innovate and find new ways to connect with their customers. With Vonage Conversational Commerce, we are meeting these expectations and exceeding them by providing seamless and personalized interactions at every touchpoint," said Ron Maayan, SVP Product for Vonage. "These latest enhancements represent our commitment to continuously push the boundaries of conversational commerce and empower businesses to create meaningful, lasting relationships with their customers. More Messaging, Better Connections Vonage customer HolidayPirates, is one of the fastest-growing, free-to-use, travel search platform providing users with the best value for money travel deals: "We built a marketing channel on WhatsApp and it turned out to be the most engaging channel for us. The messaging strategy is very simple - we're broadcasting the best selection of travel deals on the market. Our users value this service tremendously as they can stay up to date with the best offers without having to do the research themselves," said Kamila Skötsch, Global CRM Team Lead for HolidayPirates. "With Vonage Conversational Commerce we have already increased our cost efficiency by 18%. By targeting our active users, we're connecting in real-time with those that are searching for travel deals and reaching them within seconds - giving them the ability to easily take advantage of these deals and book before the price changes." "Vonage is ahead of the pack of cloud-based solutions supporting Conversational Commerce," explained Dan Miller, Lead Analyst and Founder of Opus Research. "These conversations take place over time and employ multiple channels and culminate in a completed transaction. That requires a global network that integrates VoIP with 5G wireless, informed by Conversational AI and under the control of easy-to-use dashboards or toolkits." Vonage Conversational Commerce Modularization
About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements. Vonage is headquartered in New Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of Ericsson. To follow Vonage on Twitter, please visit www.twitter.com/vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage. View original content to download multimedia:https://www.prnewswire.com/news-releases/businesses-to-deliver-omnichannel-customer-experiences-with-new-additions-to-vonage-conversational-commerce-powered-by-jumperai-301866350.html SOURCE Vonage |