Bidgely Achieves Industry-Leading Customer Satisfaction Scores of 85% for PacifiCorp
An evaluation report prepared by Cadmus for PacifiCorp - a subsidiary of Berkshire Hathaway Energy with two operating business units: Pacific Power and Rocky Mountain Power - has validated Bidgely's leadership in producing extremely high levels of customer satisfaction for utilities. According to the report, average home energy reports (HERs) yield 65 percent customer satisfaction scores, whereas Bidgely's HERs program with Pacific Power Washington achieved 85 percent satisfaction. The program, which replaced Pacific Power's legacy HERs program, delivered a mix of paper and digital reports at a cost-effective rate while also significantly increasing customer engagement and energy savings.
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"Bidgely's program with Pacific Power uniquely serviced non-smart meter customers, as our vast database of smart meter-derived customer intelligence can be leveraged to deliver a remarkably accurate and personalized customer experience," said Abhay Gupta, CEO of Bidgely. "As we continue to support global decarbonization efforts, fostering a mutually beneficial relationship between utilities and their consumers is the solid foundation upon which to achieve meaningful energy efficiency goals."
Bidgely's HERs solution is core to the company's UtilityAI Platform, providing personalized energy insights that support energy efficiency and reduced environmental impact among energy consumers. Bidgely's expertise in transforming consumer data into energy insights has been recognized on Guidehouse Insights' Home Energy Management leaderboard, where Bidgely is positioned as a "Leader." Bidgely was further recognized by IDC Marketplace as a "Leader" in digital customer engagement solutions, favorably noted for its personalized engagement tools, such as high bill alerts, rate plan analysis, savings recommendations and more.
To learn how Rocky Mountain Power leveraged Bidgely's UtilityAI platform to increase customer engagement, visit www.bidgely.com/resources/rocky-mountain-power-iher-program-roll-out.
Bidgely is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions. Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of customer data - such as energy consumption, demographic, and interactions - into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations, tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity, and beyond. From a Distributed Energy Resources (DER) and Grid Edge perspective, whether it is smart thermostats to EV chargers, solar PVs to TOU rate designs and tariffs; UtilityAI™ energy analytics provides deep visibility into generation, consumption for better peak load shaping and grid planning, and delivers targeted recommendations for new value-added products and services. With roots in Silicon Valley, Bidgely has over 17 energy patents, $75M+ in funding, retains 30+ data scientists, and brings a passion for AI to utilities serving residential and commercial customers around the world. For more information, please visit www.bidgely.com or the Bidgely blog at bidgely.com/blog.
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