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Avoxi updates call centre solution
[July 19, 2013]

Avoxi updates call centre solution

Jul 19, 2013 (AIRLINE INDUSTRY INFORMATION via COMTEX) -- US cloud communications provider Avoxi said it has released an enhanced version of its hosted IP PBXAVOXI Core PRO call centre solution as part of an effort to eliminate single points of failure and make its products easier to use.

According to Avoxi, the new release is an improved cloud phone system, offering its users the flexibility they need to change call forwarding rules and check call detail records along with account balance in real time.

Most importantly, the new release allows users to experience reliable, high quality calls, the firm said.

Avoxi's CEO David Wise said he went as far as launching a Reliability Task Force, a team that meets once a week to work on creating measurable, forward-facing goals centered on providing quality service.

The firm has network operation centers and offices in the US, the UK, South Africa, Costa Rica and Jamaica and serveds travel firms, hotel operators and others in the travel industry.

Avoxi provides telecommunications and enhanced VoIP software solutions including international toll free number service, cloud PBXs and cloud based contact center solutions with advanced features such as IVR, call recording, call forwarding and enhanced routing.

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