Automation Anywhere Launches New Contact Center Solution, Empowering Enterprises To Deliver Better Service, Faster
SAN JOSE, Calif., Oct. 20, 2021 /PRNewswire/ -- Automation Anywhere, a global leader in intelligent automation today introduced Automation Anywhere for Contact Centers, a cloud-native, AI-driven automation solution that empowers enterprises to deliver better customer service faster.
Lower Response Times, Shorter Average Handling Times, and Higher Case Capacity
"Using Automation Anywhere to automate our contact center operations has allowed us to improve our average customer call handling times with superior data accuracy, and increase our transactions," said Manish Pandya, Senior Vice President of Digital Transformation for TaskUs, a provider of outsourced digital services and next-generation customer experience (CX) to innovative and disruptive companies worldwide. "By automating account verification, case summary notes, next-step guidance, and post-call follow-up, we've improved the customer experience."
"Next-generation call centers need to support the scale of customer-facing operations while preserving the sense of personal touch and quality communications," said Amit Zavery, VP and Head of Platform, Google Cloud. "Through our partnership with Automation Anywhere and integration with Apigee we enable virtual agents to hold intelligent customer conversations that are informed by data gathered in the background from multiple processes and systems."
About Automation Anywhere
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SOURCE Automation Anywhere
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