Aeris, Dealer-FX and Mitsubishi Motors North America Launch Partnership to Connect Mitsubishi Customers with Mobile Dealer Services
SAN JOSE, Calif., Sept. 16, 2020 (GLOBE NEWSWIRE) -- Aeris, a technology leader in the Internet of Things (IoT), Dealer-FX, the leading service lane technology provider for automotive retailers and OEMs, and Mitsubishi Motors North America today announced a partnership that enables Mitsubishi customers in the U.S. to schedule and manage service appointments at Mitsubishi dealerships from the My Mitsubishi Connect app. The Aeris Mobility Services platform’s integration with Dealer-FX’s ONE Platform enables users to view service and maintenance needs as reported by the car and then schedule appointments in seconds.
“Our partnership with Dealer-FX and Mitsubishi Motors North America kicks off Aeris’ next chapter of work to help auto OEMs engage much more closely with their drivers. By enabling connected vehicle app users to easily take care of their vehicles via their dealerships, we’re promoting more dynamic customer engagement, and that can lead to more powerful brand loyalty for the future,” said Kunal Rupani, Head of Product, Platform and Mobile, Aeris.
Dealer-FX’s ONE Platform is a cloud-based system that integrates with OEM data, leading DMS providers, and third-party systems to make service departments more efficient and profitable. “With innovative mobile solutions, we help OEMs and their dealers deliver the best experience to their customers at every stage of service,” said Adam Kraft, vice president, product development at Dealer-FX. “Partnering with Aeris and Mitsubishi enhances the customer experience for Mitsubishi owners by making vehicle maintenance care simple.” Kraft added.
“Mobile dealer services like the Aeris and Dealer-FX integration are exactly what we need as auto OEMs to nurture relationships with our customers and promote retention,” said Bryan Arnett, director, Digital Product Strategy, Mitsubishi Motors R&D America. “By tapping into the enormous mobile user customer segment, we can drive more traffic to our dealerships and create more lasting relationships to nourish the sales pipeline,” he explained.
For more information on Aeris connected mobile services visit here.
Dealer-FX is the exclusive or preferred service technology provider for many leading OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON, and is backed by the strength and resources of HGGC.
About Mitsubishi Motors North America, Inc.
Located in Franklin, Tennessee, MMNA is a part of the Renault-Nissan-Mitsubishi Alliance. Mitsubishi continues to lead the way in the development of highly efficient, affordably priced new gasoline-powered automobiles, while using its industry-leading knowledge in battery-electric vehicles to develop future EV and PHEV models.
For more information on Mitsubishi vehicles, please contact the Mitsubishi Motors News Bureau at (615) 257-2698 or visit media.mitsubishicars.com.
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/e504e0f2-b55d-4dd5-96f3-d8b46decf51f.
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