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AARP Extends Contract with New York Life
[July 16, 2013]

AARP Extends Contract with New York Life

Jul 16, 2013 (Close-Up Media via COMTEX) -- New York Life announced that AARP has extended its agreement through 2022 for New York Life to serve as the exclusive provider of life insurance products to AARP's 37 million members.

"New York Life is very proud to be affiliated with AARP and combine the power of our brands to offer a top-notch life insurance program to the senior market, with more than two million AARP members currently enrolled. New York Life will continue to offer life insurance products with competitive rates and special product features - such as guaranteed issue - tailored to meet the needs of AARP members. With our experience providing life insurance to AARP members for nearly two decades, and award winning customer service, we are extremely well-positioned to take the program to an even higher level to benefit AARP members," said Don Salama, senior vice president of New York Life - Direct, including the company's AARP Operation. "Both organizations take pride in our commitment to serving our constituencies when they need us most. Together we are a winning combination." "For nineteen years, New York Life has provided access to a wide range of affordable products and services that fill a need for 50-plus consumers," said Mitch Stevens, SVP of Financial Products and Services for AARP Services, Inc. "We are pleased to announce our extended relationship with New York Life and look forward to them continuing to provide these products to our members and carrying on their long tradition of excellent customer service." According to a release, New York Life - Direct, based in Tampa, Florida, which supports the AARP program, has been recognized as an employer of choice and acknowledged for its customer service. New York Life - Direct has received The International Customer Management Institute's 2013 Global Call Center Team Award for Best Strategic Value to the Organization and has been named a top workplace on the Tampa Bay Times' 2013 Best Places To Work survey. In addition, the customer contact center that supports AARP policyholders has been certified as a Center of Excellence for the tenth year in a row by BenchmarkPortal, a contact center research and consulting organization.

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