TMCnet Feature
December 20, 2011

TMC Accepting Applications for 27th Annual Top 50 Teleservices Agencies Rankings

Prestigious Awards Presented by Customer Interaction Solutions magazine Since 1985

Norwalk, CT (December 20, 2011) TMC today announced that its Customer Interaction Solutions magazine is now accepting applications for the 2012 Top 50 Teleservices Agencies Rankings. Customer Interaction Solutions has been the premier publication in the call center, CRM and teleservices industries since 1982.

Customer Interaction Solutions magazine's exclusive Top 50 Teleservices Agencies Rankings recognize the top 50 largest inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound, as measured by the amount of billable teleservices minutes they have completed during the past year.

Companies will be faced with stringent criteria set by the editors of Customer Interaction Solutions. Billable minutes are required to be verified by the editors for accuracy and reliability. In addition, each agency is required to submit a letter of verification from each of its telephone service providers certifying the number of minutes for which it billed the agency during the 12-month period from November 1, 2010 to October 31, 2011.

“The Top 50 Teleservices Agencies ranking offers the industry the most impartial and reliable ranking of teleservices firms. It is truly the benchmark for choosing large, high-capacity teleservices agencies,” said Erik Linask, editorial director of Customer Interaction Solutions.

Linask continued, “We are also happy to announce that we have made the application process ‘greener’ by eliminating the need to submit the application and supporting documentation in paper form with the exception of the client verification letters. There is now an easy two-step process. Complete the online application and mail in the client verification letters.”

Learn more and apply. Early bird deadline is January 5, 2012.  Final application deadline is January 26, 2012. Results will be published in the April 2012 issue of Customer Interaction Solutions.

Last year’s results for the Top 50 Teleservices Agencies Rankings Outbound results were published in the March 2011 issue of Customer Interaction Solutions magazine; the inbound and interactive inbound winners were featured in the April 2011 issue along with the global aggregate rankings.

For more information, please visit

About Customer Interaction Solutions: 
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit  

About TMC (News - Alert):
TMC is a global, integrated media company that helps clients build communities in print, in person and online.  TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines., which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit

Jan Pierret

Marketing Manager
Tel: 203-852-6800 x228
Fax: 203-853-2845 

Edited by Jennifer Russell
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